Job description
Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
The Company Secretarial function leads, develops and manages corporate governance throughout the Group. As principal advisors to the boards of directors on corporate governance matters, the team also holds responsibility for establishing and managing stock exchange listings; directing and managing shareholder meetings and equity raisings, and representing Group interests in the development of laws and regulations.
We are currently seeking a high calibre professional to join our team as a Manager, Supplied Services.
Principal Responsibilities
- Managing daily operations across document archive and storage, mailroom, scanning, and courier services
- Overseeing performance of vendors providing various services, including monitoring SLAs and service quality. support vendor evaluation, contract renewal, and procurement process with local and global procurement
- Managing and leading the team to ensure optimal performance and collaboration across all functions
- Identifying and addressing operational risks, ensuring full compliance with internal policies and regulatory guidelines
- Supporting business continuity by maintaining efficient workflows and minimizing service disruptions
- Driving continuous improvement initiatives to enhance service efficiency and operational effectiveness
Requirements
To be successful you will need:
- Strong skills in overseeing vendor performance, including monitoring service level agreements (SLAs) and ensuring high service quality. Experience in vendor evaluation, contract renewal, and procurement processes is essential
- Deep understanding of compliance requirements and risk management practices. Experience in supporting audits and regulatory reviews related to document and archive processes. Familiar with TPEM, Helio and other related risk control system
- Excellent coordination and communication skills to work with business and support teams, ensuring the smooth and secure handling of documents and mail. Strong communication skills are necessary for effective collaboration
- Experience in operations management is a significant advantage
- Aptitude for identifying and addressing operational risks while ensuring full compliance with internal policies and regulatory guidelines
- Experience in maintaining efficient workflows and minimizing service disruptions to support business continuity
Opening up a world of opportunity
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.