Job Advert Details
If you’re looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Digital Business Services (DBS) is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition. 

We are currently seeking a high caliber professional to join our team as an OPERATIONS MANAGER, WPB OPS (IC role)

Principal responsibilities
  • Responsible for CDD (Customer Due Diligence) analyst and QC/QA for WPB Customers.
  • Research customer information via multiple sources and inquire information by contacting directly customer via phone where applicable.
  • Work with BFCR and other compliance functions for CDD, AML and Sanctions LoBP, undertaking QC/QA for CDD process in accordance with the HSBC Global Standard and the relevant laws and local policies, processes & procedures. Interface with Compliance, Front Office and Relationship Managers where applicable especially on matters that involve escalation of pending and ageing profiles
  • To provide technical support to the team so that KYC Ops is performed in an efficient, accurate and professional manner, and in accordance to relevant policies
  • Support KYC Ops requirements for WPB customers, and ensure AML Regulations and HSBC policies and procedures are fully implemented. Act as a KYC knowledge centre to the team and support KYC Ops team in updating KYC Ops profiles in accordance with the Group Policy. Ensure internal / external KYC requirements are adhered to.
  • Evaluate and escalate common policy deficiencies identified during quality checking and quality assurance. 
  • Evaluate impact of new regulatory / internal requirements and provide timely feedback.
  • Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
  • Meet the needs and expectations of customers by ensuring that escalation and complaints are handled in a timely and appropriate manner. 
  • Ensure KYC profiles presenting to RMs are error-free for timely sign-off.
  • Reduce KYC request turn-around time by maintaining high quality standards in KYC profiles and documentations.
  • Develop and maintain excellent professional relationship with all stakeholders.
  • Ensure implementation and adherence to audit and compliance requirements and proactively highlight potential issues to the management.
  • Ensure zero operational / reputational loss.
  • Ensure accurate MI reporting."


  • 3-5 years of relevant experiences is preferred.
  • University graduate with at least five years in a financial institution.
  • Experience in CDD and risk management field, and proven ability to support the development of the business activities while robustly applying risk management disciplines and controls.
  • Ability to build relationships by communicating and working effectively with  consultants, technical experts, SMEs across the whole department, compliance and business users.
  • Ability to work well under pressure with high degree of accuracy.
  • Capability to quickly learn new jurisdiction policies and guidance, and ability to interpret complex changes in regulatory guidelines and assess impact.
  • Proficient PC skills, the use of Internet Search Engines, and banking platforms.
  • Proven analytical skills with a strong attention to detail.
  • Having strong customer communication skill. 
  • Can apply strong critical thinking and active judegement to understand customer profile and follow KYC processes and procedures. 
  • Good writing skill to complete required documents for customer profile.
You’ll achieve more when you join HSBC. 

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Issued by The Hongkong and Shanghai Banking Corporation Limited