HSBC Group

Premier Services Officer (ID: 0000L9DG)

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Role Purpose: 
The premier relationship officer needs to display strong character in making decisions and taking personal ownership to resolve complaints or queries within set deadlines and deal with daily work pressure meeting operational and compliance standards

Duties & Responsibilities
•    CAMP (Compliance and Anti-Money Laundering) Full familiarity with and adherence to CAMP procedures.
•    Zero Mis-selling, full adherence to laid down policies and procedures.
•    Compliance with internal manuals and instructions
•    All documents collected are to be without error.
•    Adhere the financial and non-financial reimbursement limits.
•    All maintenance and vouchers are to be properly approved and authorized and to perform all maintenance correctly and in an efficient manner.
•    Ensure that business risks are managed, and operational procedures comply with Group and regulatory standards and guidelines.
•    Awareness and adherence to the Central Bank regulations, and Compliance and Anti-Money Laundering guidelines.
•    Ensure that all SLAs are met, including the communication of customers for Products & Service
•    Ensure that PROs adhere to daily control of the Premier Chubb as per dept operation & Audi guidelines
•    Support in the timely execution of the CDD process by contacting the customers, Cheque Return Notification and timely notifications to VPRM with regards to pending Direct Debit Approvals and request for information   
•    Update CMS and SFE immediately following receipt.
•    Ensure that all bank-stipulated SLAs concerning CMS are met.
•    Attend 2 training courses from the Training catalogue provided by RLD and continuous learning to keep up to date with changes and developments to products, services, and procedures.
•    Actively participate in providing ideas to improve products, procedures and work environment.
•    Knowledge and best practices shared with colleagues, providing assistance at all times.
•    Maintain a professional, friendly work environment by encouraging team spirit and mutual co-operation.
•    Ensure compliance with procedures.
•    Ensure BMLCO procedures are adhered to i.e. suspicious third-party transactions or numerous third party transactions, irrespective of amount are being made which are unusual for the contact center then these will be advised to the primary BMLCO (PFS) in the relevant branch.
•    All maintenance and vouchers are to be properly approved and authorized and to perform all maintenance correctly and in an efficient manner.
•    Ensure that business risks are managed, and operational procedures comply with Group and regulatory standards and guidelines
•    Ensure compliance with procedures/manuals relevant to Premier Support Center.
•    Awareness and adherence to the Central Bank regulations, and Compliance and Anti-Money Laundering guidelines.
•    Financial and non-financial reimbursement limits to be adhere to. 
•    Ensuring that sales & operations are undertaken in accordance with HSBC Bank plc. FIM, BIM and Credit Policy lending guidelines.
•    Comply with local regulatory requirements.
•    Proactively assisting management in identifying and containing Money Laundering compliance risk through reporting of suspicious customers to MLCO/ACO.
•    Strictly following and implementing with accuracy KYC and SCC due diligence information for individuals from Sanction & sensitive countries.
•    Quality responses provided for CAMP, SCDM and WOLF alerts and raise and investigate Suspicious Activity Reports and Sanctions related compliance referrals.
•    Complete all mandatory Compliance training on time and attend the BMLCO trainings.
•    Management of Information Risk including adherence to ISR policy and completion of ISR mandatory trainings.
•    Be alert to operational risk losses during the execution of the day to day responsibilities, identify an operational risk loss and report this to manager ensuring that it is reported to their local risk coordinator.
•    Adherence to sanction guidance contained in the Legal and compliance FIM B2.17.7
•    Overall responsibility for Branch staff completion of mandatory training and adherence to AML and Sanctions policies.
•    Active support and participation in AML and Sanctions project and Global Standards.
•    Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
•    The job holder ensure that the department works within the parameters set down in the FIM, BIM DIB, Procedural/Instructional Manual, Training & Competency scheme. He/she also ensure that all instructions and policies laid down by MEM, Central Bank and Audit are diligently observed and highlighted to the management for further action as appropriate.
•    The job holder seeks support from the Premier Support Managers to obtain approvals for various proposals/transactions outside the job holders limit authority/ or any related queries for further investigation.
•    The VPRM/VPSSM/VPCM to obtain approvals on proposals in excess of his/her limit boundaries, and in the day-to-day activities of the department.

Experience & Qualifications:
•    Graduation degree is REQUIRED– to secure a UAE Visa and Work Permit.
•    3 Years of experience in relevant field.
•    The job holder should be self-driven and proactive, to secure satisfaction from new and existing Premier client which will result an acquiring new to bank clients, the job holder is in frequent contact with other departments to seek understanding and satisfaction result closure.
•    Require who will bring commercial experience, intellectual and good communication skill.

For further details and application information please visit our careers site. 

We support our staff to adopt flexible and alternative ways of working where possible, including working from home and different hours subject to approvals.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. 

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Issued by The Hong Kong and Shanghai Banking Corporation Limited.