Job description
If you’re looking for a career where you can make a real impression, join our Global Service Center (GSC)- HSBC and discover how valued you’ll be.
We are currently seeking an experienced professional to join our team in the role of
HR Advisory Senior Manager
Role purpose:
Leads a team of People Advisors, to be the trusted partners empowering managers and employees with proactive guidance, that drives sustainable business success
Main activities:
Support navigation of current changes to structure and ways of working by providing leadership to the team, shifting focus from reactive support to proactive business coaching on People issues
Support complex interpretation of people policy and procedures and provide oversight of some complex events which need higher touch handling (e.g. Business change) in consultation with Business Partner, HR Consultants and COE teams where required
Improve the employee experience by using case management and knowledge tools, and use feedback from stakeholders to continue improve service offering by working in partnership with the GSOs and COE’s
Actively participate in current change activities to improve ways of working, simplify policies and procedures and improve customer experience
Lead and manages end-to-end execution of large scale business changes and people plans that foster workforce effectiveness and efficiencies, whilst mitigating any legal, people or reputational risk
Drive the focus on a blend of innovations and operational excellence through maximizing digital technology; supports automation, reduces complexity and drives the up-skilling of capabilities to build trusted advisors to connect and enhance customer experience
Apply a risk based approach within the commercial context and considering the need to protect and promote the bank’s reputation when providing support and guidance related to people issues
Uplift the manager capability with advisory support through targeted initiatives and training to manage complex People issues.
Proactively Identify and analyse trends on people risks via case management to mitigate emerging risks and reduce escalations by sharing observations with Business Partners and COE’s
Requirements
Ability to demonstrate strong leadership, influencing, facilitation & stakeholder management skills across all levels of management
Proven experience with change management, specifically related to business transformation
Ability to thrive under pressure in a matrix environment with conflicting demands
A sound working knowledge of HR policies and procedures, ER services with a strong emphasis on the Hong Kong Labour Ordinance
Deep understanding of operational risk and experience in identifying & implementing controls to mitigate such risks
Possesses and employs strong critical thinking and problem-solving acumen
Confidence is communicating with senior stakeholders and proven experience in dealing with senior stakeholders directly on complex matters
You’ll achieve more when you join HSBC!
At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
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