HSBC Group

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

WPB Transformation and Management

WPB Transformation and Management is a team of change agents who strive for designing, developing, and delivering customer-focused products and journeys with sustainable value in a number of areas. Should you join WPB Transformation and Management, you will work closely with our product and channel owners, and function teams, as well as the regional and Group offices. You will gain exposure to shaping and leading the strategic project for Wealth and Personal Banking.

We are currently seeking a high caliber professional to join our department as Senior Programme Manager.

Principal responsibilities

• Lead a team of Project Managers & business analysts to steer change initiation, design, monitor and drive for the delivery of WPB programmes/ projects till benefits realisation

• Manage WPB business portfolio in terms of IT investment and resources allocation to maximize the business benefit whilst ensuring risk mitigation and regulatory compliance

• Work closely with wide spectrum of stakeholders and partners including business users, operations, IT teams, risk stewards such as legal and compliance and Group/Regional teams of HSBC to enable effective programme and project governance

• Anticipate and identify existing or emerging risks/issues, their dependencies, assess the impacts on the programme delivery schedule and benefit realisation.  Take action to mitigate the risks and minimize impacts.

• Provide internal consultancy capability to identify opportunities in transformation and processes streamlining to support business growth, enhance customer experience, improve work efficiency and effectiveness

• Assist the Head of WPB Transformation & Management to build a team with strong business sense and transformation/consultancy skills

• Keep abreast on latest technology / best practices in banking industry and deliver changes to current processes with efficiency and cost improvement

Requirements

• University graduate in related disciplines or other relevant qualifications

• Minimum of 8 years’ relevant experience in project management 

• Broad knowledge and experience of the retail banking business and operations

• Previous experience as a project manager in medium-to-large scale projects and/or PMO will be an advantage

• Agile knowledge and adoption experience

• Keep abreast of market developments and business trends to explore new business opportunities

• Excellent leadership, communication, influencing, planning and organizing skills

• Excellent written communication skills, ability to clearly document the current state and the recommendations

• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

• Proficiency in both spoken and written English and Chinese

• Ability to adopt a growth mindset and proactively identify and bring about change opportunities

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