Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Software Engineering Manager.

 

Business: Global Ops & Automation IT

 

Principal responsibilities

Strategy and delivery management:

  • Ensures alignment of the Technology roadmap and strategy with the agreed Outcome OKRs e.g organisation design, location strategy, process optimisation and technology governance.
  • Is accountable for end-to-end technology outcome delivery, managing creation and deployment of technology solutions for customers.
  • Tracks and communicates feasibility of delivery within Outcome Streams, supporting investment cases, hypothesis testing, and analysing demand from Outcome Streams.
  • Assesses feasibility of existing solutions’ replication and generate appropriate solution proposal, assess feasibility of delivery for proposed solutions and the readiness to build them to support prioritisation of backlog.
  • Work with Head of Software Engineering, Architects, Product Transformation Leads and Platform Leads to drive the agenda of solution pattern evolvement and enabler roadmap development.
  • Ensures delivery adheres to delivery standards including Solution Controls Frameworks and Business Transformation Frameworks.
  • Defines key non-functional requirements for the solution to be developed.

 

Team and capacity optimisation:

  • Leads teams (e.g., 60-100+ FTE) using agile methodologies, utilising a DevOps approach to ensure each digital product globally operates on a single code base and is delivered through teams operating a continuous integration and continuous delivery framework.
  • Optimises capacity (working within fixed capacity) to better align to strategic Outcome intent and reduce operational bottlenecks.

 

Governance and financial management:

  • Facilitates quarterly planning (e.g., QBR) and execute agreed objectives.
  • Manages risks and dependencies, resolves or escalates impediments, and optimises flow of work through delivery teams.
  • Owns the tracking of spend against budgets, ensuring budgets are adhered to, and managed in line with financial best practice.
  • Owns the Outcome charges to recover incurred costs and ensure effective communication of Portfolio level financial information.

 

Technology performance optimisation:

  • Drives high Technology service performance, resolving incidents in a timely fashion.
  • Measures, track and improve customer focused operational KPIs (e.g., customer servicing time, NPS).
  • Ensures appropriate global, reusable technologies and capabilities are leveraged for efficient technology delivery.

General 

  • Proven experience in a relevant role e.g., as a Technology Value Stream Lead, Senior Product Owner from a financial services organization background ideally
  • Evidence of strong technical knowledge and understanding of a variety of technologies and systems
  • Evidence of effective communication and interpersonal skills, with ability to articulate technical concepts
  • At least 10 years of working experience in technology, 10 years in management/leadership capacity
  • Proven experience of partnering effectively with Executive Level business stakeholders e.g. Group General Managers and making commercially astute decisions
  • Evidence of transformation mind-set to delivery
  • Evidence of excellent leadership and people skills (change agent, decision making, influencing, communication)
  • Ability to work across cultures and locations in a complex, matrix organisation with colleagues from across 5 regions (North America, LATAM, Middle East, Asia Pacific and Europe) being respectful of different cultures

 

Functional Knowledge

  • Expert understanding of products, services, and underlying processes for Value Stream.
  • Experience of DevOps/DevSecOps or SCALE Agile processes
  • Ability to champion the customer in strategic and tactical decision-making scenarios
  • Ability to apply risk assessment and management principles and processes and find ways of solving or pre-empting issues.
  • Detailed understanding of multiple business areas and relevant technology domains
  • Ability to understand and deliver towards customer needs in large, global, complex organisations

Leadership & Teamwork 

  • Build and maintain the broad and diverse set of skills required to run and effective operational team 
  • Leadership of Sub Stream and related roles to ensure best practices for the team
  • Exceptional ability to lead diverse cross-functional teams, with strong people leadership, teamwork, gathering information and analysing, judgment, decision making and communication
  • Partner with Chief of Staff (CoS) and HR to ensure there is a strong colleague development framework in place including succession planning, diversity balance, nurturing, coaching, skills development, and career progression
  • Build a culture that supports innovation, learning, collaboration, transparency, and inclusiveness.
Requirements

The following responsibilities will be assumed by the Enabler Outcome Lead but can be delegated when required:

  • Act as the single IT owner for the IBS and the primary contact point for the BSO (Business Service Owner).
  • Accountable for ongoing maintenance of the IT Service Chain Maps to both the planned schedule (self-assessment) and trigger events.
  • Accountable for TRR assessment execution and delivering the remediation roadmap, aligning investment options with agreed resilience posture.

HSBCSL/GZ*
About HSBC Technology China
We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking system.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 

    

***Issued By HSBC Software Development (GuangDong) Limited***

Retour aux résultats de la recherche