Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Contact Centre Business plays a central role in maintaining our reputation as a leader in banking in Singapore. It serves as a vital channel in ensuring successful business development while addressing customers’ different financial needs and delivering quality banking service to our millions of customers through multiple touchpoints including inbound and outbound calling activities. The value of Contact Centre Business continues to grow as it cultivates collaboration and improved financial services provision across a broad range of our business areas.

We are currently seeking high calibre professional to join our team as a Telesales Consultant.

Principal Responsibilities

  • Engage new and existing customers via non face-to-face channels on their loan and credit card needs
  • Identify and recommend the best loan and cards arrangement base on customer needs
  • Supported by digital journeys, to assist customer to complete the application and onboarding process
  • Deliver consistent and best-in-class customer service
  • Meet HSBC compliance and control standards


  • A communicator – able to communicate and express well to deliver the best experience for the customer
  • Motivated and resilient! You thrive in a fast –paced and disciplined environment
  • Empathetic and Energetic! You take the time to listen and truly understand your client’s needs, nurturing and building strong relationships with customers. You take ownership and deliver on your promises
  • Team Player ! you are able to work both independently and also as a team and motivate those around you to deliver the best experience for the customer
  • Basic computing skills like Microsoft word, Excel etc.
  • Prior sales experience would be advantageous but not essential

To be considered for this role, the relevant rights to work in Singapore is required.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.