HSBC Group

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of  Associate Director, Delivery Management Specialist

In this role, you will be:

• Workforce strategy execution: location strategy, emerging talent demand / skills planning and ODA governance for the GBGF
• Workforce engagement: career path accelerator nominations, learning requirements, Year End promotions process, critical role succession planning, snapshot survey results, communications (e.g., town halls), senior role vacancy showcasing and DE&I initiatives
• Workforce Planning: manage COOs workforce plan, ensure workforce governance, accountable for data quality in Pioneer, offboarding and onboarding of contingent workers and management of open roles
• Workforce optimisation: plan workforce optimisations, manage delivery and risk in collaboration with local HR and regional teams
• Workforce data and insights: produce workforce FTE forecast, review data on D&I, attrition, tenured contractors and collaborate with managers and drive people metrics improvements within COO
• Consistent adherence to best practice model: Ensuring all workforce aligned resources across the GBGF adopt best practice as defined by the COO Central WF Pillar lead and GCIO COO
• Execute COO Workforce Strategy
• Closely partner with COO Exco to define skills strategy, understand service line specific skills requirements and provide insights to central team on optimal locations & vendors for future skills
• Execute agreed COO location strategy to achieve GCIO location strategy e.g., COO London reductions
• Implementation of COO specific initiatives to support achievement of targets
• Complete Org Design Authority (ODA) governance for senior role approvals for COO
• Manage COO emerging talent; demand planning in line with strategic workforce plan pipeline management in collaboration with HR and emerging talent vendors, to support the recruitment, development and retention of emerging talent
• Lead COO DEI initiatives to attract a diverse selection of candidates and MI to support CIOs real-time, working with their respective teams to determine how best to attract and recruit talent for their different areas and locations.
• COO Workforce Engagement:
• Provide COO Technology learning requirements
• Manage COO’s Year End promotions process; ensure that those promoted are supported in their new roles and recognised as part of the broader engagement activity
• Responsible for critical role succession planning across COO
• Review COO snapshot survey results and manage remediation plans / initiatives and review engagement plans across service lines
• Lead COO communications and engagements e.g., town halls, engagement sessions , exchange sessions, newsletters, Workplace sites to support engaging GBGF community
• Responsible for setting up senior role vacancy showcasing Meetup sessions with the Hiring Managers. Ensure the JD is ready and manager is prepped for the process.
• COO Workforce Planning:
• Manage COO detailed workforce plan for all COO roles, perm and non-perm
• Implement process within COO to align to Strategic Workforce targets and tools
• Workforce governance - ensure the policies & procedures driven by Central team are adhered to within COO. Accountable for data quality in Pioneer; perform monthly / quarterly vetting quality assurance checks
• Responsible for position ID exception handling
• Onboarding, offboarding and renewal of contingent workers; create and approve role in Pioneer with governance lens applied to ensure financial affordability in line with workforce plan. Follow up with vendors where required and coordinate with hiring managers
• Manage open roles for COO – challenge hiring managers on tenured open roles and provide insights
• Responsible for COO job family architecture
• COO Workforce Optimisation:
• Plan workforce optimisations for COO; accountable for the delivery of Operating model benefits (financial, headcount and ratio based)
• Manage communication with CIOs, Operations Managers, Workforce leads and other key stakeholders in function
• Create detailed plans by COO service line and location to ensure financial benefits
• Manage delivery with Local HR and Regional GBGF Teams
• Ensure the management of business risk associated with headcount change (migration risk, service risk etc)
• Act as selection manager and attend training to fully understand the requirements of selection manager role to support across COO
• Centrally manage input into the selection tool across the COO to ensure accuracy and consistency
• COO Workforce Data & Insights:
• Produce COO FTE forecast
• Review workforce data on D&I, attrition, tenured contractors and collaborate with managers and drive the people metrics improvements within COO
• Leadership & Teamwork 
• Active and engaged member of the COO Ops Director leadership team
• Active and engaged member of the GCIO Workforce Pillar working group
• Chair COO Workforce Management Meetings
• Lead and manage the CIB HBEU Workforce Management team

To be successful in this role, you should meet the following requirements:

• Proven track record of executive leadership in technology management roles within the financial services industry, preferably within multinational banks
• Strong understanding of Technology operational management requirements for banks and knowledge of the external environment - regulatory, political, competitor and market
• Ability to translate technology strategy and align and manage accountabilities accordingly
• Experience of managing within a complex matrix environment
• Deep financial and commercial awareness
• Demonstrable experience in managing significant financial and resource plans, organizational transformation, and project portfolio management, with a track record of driving results in complex, matrixed organisations
• Ability to manage and mitigate operational risk effectively
• Develops and maintains long term relationships with highly critical stakeholders internally and externally
• Maintains expert knowledge of stakeholder requirements, competitor activities and market trends to influence future direction
• Strong analytical and problem-solving skills, with the ability to synthesize complex information and make data-driven decisions to drive business outcomes
• Understanding of the HSBC Group and its strategy, structures and processes
• Knowledge of the external environment - regulatory, political, competitor and market

You’ll achieve more when you join HSBC.

www.hsbc.com/careers 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India