Job Advert Details
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Digital Business Services (DBS) is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.
We are currently seeking a high caliber professional to join our team as an Operations Assistant, Credit Services
Principal Accountabilities
Accountable for achieving desirable the service delivery results correspondence within agreed Performance Level Agreement of Credit Services. The key services of the team is to provide credit-related supports to Corporate customers and ensure effective controls are in place to meet the control requirements from regulators by:
• Supporting corporate frontlines in handling the administration of loan transaction during its entire tenor including loan drawdown/repayment/extension/maintenance, keep and manage credit and security documents.
• Ensuring effective delivery of credit services and products to customers.
• Providing proper mechanism for document tracking, capturing and maintaining credit-related information in the recording systems.
• Controlling operating risks related to the loan.
• Maintain and improve the delivery of “superior” customer service by working as directed by management to ensure that all transactions are processed within performance level agreements (PLAs) and in line with the global business demand statements.
• Identify best practice opportunities within the team and across BS locations.
• Process customer instructions accurately in accordance with agreed quality standards.
• Demonstrate ways to improve service quality and exceed customer’s expectations.
• Receive/make calls from/to customers (internal/ external) (applicable to voice processors only).
• Provide support and guidance to new operational staff to meet expected standards and objectives.
• Contribute to the creation of a supportive work environment driven by HSBC values.
• Contribute to self-development through expanding job and industry knowledge and ensures all mandatory training is undertaken in a timely manner.
• Apply knowledge of relevant operational manuals (including the Ops FIM), anti-money laundering, sanctions and internal procedures/polices and regulatory requirements of the business to ensure suspicious transactions are promptly escalated and to continually evaluate the operational risks inherent in the process.
• Ensure that transactions are executed in accordance with the established procedures and standards.
• Demonstrate ways to increase productivity in the process.
Information
- Bachelor's Degree in any major.
- Good knowledge of the products/systems/applications used in the operational environment.
- Strong interpersonal skills.
- Effective communication skills.
- Proven track record towards high level of customer service.
- Prior experience and background in operations or customer services would be an advantage.
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited