HSBC Group

Business: Credit and Capital Management COO Value Stream

Open positions: 1

Role Title: AI Delivery Lead GSC’s

Global Career Band: 4

Location (Country / City ): Bangalore

Recruiter Name : Lizy Binu Varughese

Why join us:

• In support of our ambition to be the world’s #1 Corporate & Institutional Bank, we are accelerating our plans to improve our Credit and Capital Management processes to drive better customer outcomes and enable growth.
• Credit and Capital Management COO aspires to establish a world class end to end credit management function, uplift customer experience, deliver a modern risk management capability and mechanisms to actively manage and distribute the Bank’s balance sheet.

The Opportunity:

Role Purpose

• Credit and Capital Management (CCM) COO adopted a Value Stream model as part of the Group-wide Digital Acceleration Programme. The CCM Value Stream is responsible for delivering high priority programmes to simplify, digitise at scale and automate the credit and lending journey, as well as supporting the creation of a new, globally consistent credit and lending organisation serving CIB business lines which build towards our vision of becoming a leader in digitally enabled domestic and cross border lending across network, by improving customer experience generating competitive advantage through use of data and participation in emerging borrowing models.
• The Value Stream construct allows us to focus on a single set of aligned objectives, collaborate to deliver our target architecture while maintaining the effective delivery of credit and lending services.
• This role is focused on the Artificial intelligence programme within CCM, which aims to maximise operational efficiency though the use of AI.

What you’ll do:

Key Responsibilities

The AI Delivery Lead, will primarily be responsible for:

• Developing portfolio roadmap for respective area and execution against that roadmap.
• Manage the project approach and build stakeholder buy in around the project plan, commitments and changes
• Understanding and ensuring adherence of AI governance for model implementation
• Support management of scope schedule, resourcing, dependencies, communications, and budget
• Manage, monitor and report progress, issues, dependencies, risks to portfolio lead, internal stakeholders and steering committees.
• Make recommendations to influence decision making in order to maintain progress towards delivery and benefits realization.
• Support governance and control activities in line with Business needs and aligned to organisation’s processes.
• Ensure adherence to standard controls and drive teams to achieve compliance and framework, capability management, risk management, security controls and technology architecture design.
• Establish effective governance and control, in line with Change Framework and coordination of cross technology teams across Global Business and Global Function delivery
• Work with the Product Owner to drive improvements in productivity through backlog management, maturity in the use of Agile methodologies, including Scrum, Kanban and Lean, and corresponding management of dependencies

Customers / Stakeholders

Primary customers are:

• Business lines – CIB
• Functional Teams – e.g. Risk, Group Finance
• Operational support teams
• Group & Regional teams
• Other Risk sub-functions – global and regional
• The AI Delivery Lead will work with senior management and programme sponsors to help plan the programme and will continuously report progress, status and issues to this group. 

Other stakeholders on projects will include (as demanded by specific project need):

• Other IT delivery functions
• Other Transformation functions
• Regulatory authorities
• Other service delivery functions
• Data service providers
• Software, data and service vendors
• The AI Delivery Lead will interact equally with senior management of stakeholder groups and line staff as necessary. Governance should be in accordance with Group standards policy and procedures.

Leadership & Teamwork

• Trusted by colleagues and costumers to make balanced, fair decisions
• Proven ability to motivate people to go above & beyond
• Able to adapt behavior in response to feedback
• Contribute to an environment of continuous performance improvement. Building an inclusive culture where diversity of thought and different perspectives are equally valued

Major Challenges

• To be flexible and adaptable in an environment of constantly changing priorities, challenging bureaucracy and staying true to the values and strategy of the Group. Drive embedding of new ways of working.
• Working across multiple markets and business/functions with multiple delivery and business partner teams
• Defining the approach and dealing with complex requirements and unique projects – often one off initiatives.
• Management and control of projects to meet exacting timescales.
• Achieve sustainable saves and measurable improvements across the programme as set out in the business case
• The systems and processes involved are often highly technical in nature or require specialist knowledge to fully understand and effectively support the change programme.

What you will need to succeed in the role:

Knowledge & Experience / Qualifications (For the role – not the role holder)

Experience

• Track record of leading delivery through teams directly and indirectly across local and remote environments
• Proven ability in working across multi-disciplinary and multi-cultural diverse work environments
• Evidence of managing and satisfying multiple stakeholders and perspectives in a fluid and changing environment
• High level of drive and motivation to ensure successful delivery of complex transformational initiatives
• Experience in delivery of AI products (not mandatory, but preferred)
• Experience in commercial credit (not mandatory, but preferred)

Capabilities

• Leads and manages the implementation of change to ensure ongoing delivery of business goals
• Plans and manages activities needed to implement change successfully
• Outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels across the Group.
• High level of drive and motivation to ensure successful delivery of complex transformational initiatives.
• Ability to leverage resources available to achieve CCM COO and business / function goals.
• Ability to make critical decisions and strategically prioritise based on CCM COO and business / function goals.
• Outstanding organizational, time management and planning skills in order to cope with multiple large-scale responsibilities.
• Collaborative end to end leadership style which enables interdependent outcomes and works across boundaries in an Agile and connected manner
• Problem solving

Qualifications and Accreditations

• Educated to Masters standard
• Evidence of self-development across a number of disciplines
• Proven track record of performance within HSBC
• Strategic Programme Management across different business, function and products within HSBC
• Industry recognized technical certifications i.e. Change Management, Master Black Belt – Six Sigma

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You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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