HSBC Group

Business: Corp & Inst Banking 
Open positions:1
Role Title: AVP, Control Expert, GLCM Digital Operations, CCO GSC’s
Global Career Band: 5
Location (Country / City ): India/Bangalore
Recruiter Name : Srinivasan S
The Opportunity: 
Role Purpose

• This role is part of the Chief Control Office (CCO) within Digital Business Service (DBS). The Chief Control Office is part of the 1st Line of Defense. It oversees the holistic end-to-end health of the control environment; provides a forward-looking view on risk and controls; drives effective design and implementation of controls; and monitors, advises and challenges control owners on how they are managing their risk. It seeks to apply innovative and forward-thinking solutions to risk management in the first line, helping control owners to proactively manage their risks.
• This role is within the GPSO CCO team and is focused on Customer Channels (CCM) and Client Management operations (CMO). This is global team of > 1500 staff and is spread across 6 different GSC locations. This business service supports 50+ countries and provides following key services to CIB clients through different business verticals in the GSC.
• HSBCnet Helpdesk support (Level 1 Support)
• Set up and amendment on HSBCnet (Channel enablement) 
• Client documentation and integration for set up and amendments 
• Client Servicing
• Helpdesk support to Business Banking customers
• Corporate credit card support
• Business production support for HSBCnet (Level 2 support)
• Staff access set up for channel systems and manual update to HSBCnet system parameters
• Utility services which include release management and knowledge management
  What you’ll do:
  Key Accountabilities
  Impact on Business

Drive effective design of operational controls by:

• Working with the Operations to review and critique front-to-back processes and controls.
• Ensuring risk and control standards (including the CCO Control Design Principles) are incorporated in the design of new processes.

Drive effective operation of control measures by:

• Monitoring and analysing control measures to form opinions on the control environment.
• Ensuring effective and efficient balance of control effectiveness measures (including Risk & Control Assessments, Key Risk Indicators, test approaches, reviews, audits, and judgment-based attestations)
• Analysing root cause of incidents and errors
• Identify and eliminate systemic issues in the control environment by:
• Performing risk assessment deep dives initiated by trigger events such as internal and external incidents.
• Identify emerging risks and potential issues by:
• Developing indicators that, for instance, predict the impact of known risk triggers.
• Applying knowledge of control failings in other operational processes, locations etc. to enable CCM Ops to identify and address similar control weaknesses.
  Customers / Stakeholders 
• Build effective relationships with key stakeholders across WS Channels and Client Management operations and leverage these relationships to:
• Ensure that controls advice and guidance from CCO is welcomed and acted upon by stakeholders.
• Ensure that change activity (such as process, operating model, and system changes) incorporates control requirements from the initial design onwards.
• Ensure control remediation activities are robust, complete and sustainable.
• Provide effective and insightful challenge.
• Ensure adherence to the Risk Management Framework (RMF) and operational risk policies.
• Build effective relationships with key stakeholders within 2nd line of defence and Operational Risk and leverage these relationships to:
• Contribute to the deployment of operational risk policy and framework in CCM Ops
  Leadership & Teamwork 
• Advocate desired behaviors, promote positive activities & manage consequences, and shape the climate, tone and environment in which people work.
• Work effectively as part of a global, multi-skilled team with a range of expertise and experience. Leverage your experience to help others and be open to others helping you.
• Lead the effective delivery of communications and training interventions to embed behavioral change.
• Balance your immediate responsibilities in region/business service with the priorities of the global team in order to deliver both.
  Operational Effectiveness & Control
• Ensure that CCM Ops has a robust control environment and a strong risk culture through:
• Ensuring Control Owners within CCM Ops fully understand their responsibilities and are motivated and focused on executing these responsibilities daily.
• Working with Control Owners to ensure compliance with the risk policies and control standards.
• Apply and critique the definition and application of policies, control standards and procedures by:
• Working with all lines of defence to influence the definition of group policies and control standards.
• Ensuring the control framework enforces policy standards.
  Management of Risk (Operational Risk / FIM requirements)
• Continually assess the risks related to the Business Service, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, organization change and the impact of new technology. 
• Consistently display positive leadership behaviors related to the management and mitigation of risk, including notification and escalation of any concerns, and ensuring timely action in relation to points raised by audit and external regulators.
• Continually support HSBC's approach to conduct, which is designed to ensure we deliver fair outcomes for our customers and do not disrupt the orderly and transparent operation of financial markets.  
• Maintain awareness of operational risk and minimize the likelihood of it occurring, including its identification, assessment, mitigation and control, loss identification and reporting.
  Observation of Internal Controls (Compliance Policy / FIM requirements)
• Ensures that HSBC internal control standards are met, including timely implementation of internal and external audit points together with any issues raised by external regulators.

What you will need to succeed in the role: 
Knowledge & Experience / Qualifications (For the role – not the role holder)

• Leadership and people management skills, with ability to build rapport with and relate to and effectively develop a wide range of people(E)
• Ability to learn quickly, transfer knowledge appropriately, understand and interpret numeric data. (E)
• Ability to analyze and interpret complex and varied information to generate insight – and then use this insight to develop concise and actionable conclusions and recommendations. (E)
• Ability to speak and understand English fluently, write business letters and reports, and have good conversational / telephone skills. (E)
• Strong relationship management, collaboration and influencing skills with experience of positive, challenging interactions with senior management. (E)
• Strong written and verbal communication skills: ability to present complex issues simply and concisely. (E)
• Able to build productive working relationships with colleagues from different cultures and backgrounds and operate effectively within a globally dispersed team operating in different time zones. (E)
• Able to drive and successfully deliver multiple, wide-ranging priorities, often under stringent time pressures in a dynamic environment. (E)
• Detailed understanding of GLCM Digital Operations or Wholesale Operations and the regulatory environment in which it operates. (D)
• Knowledge of commercial banking products and services; knowledge of investment banking
• Products and services. (D)
• Understanding of risk/control frameworks and risk polices. (D)
  Link to Candidate User Guide:
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  You’ll achieve more at HSBC 
  HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” 
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