HSBC Group

Why join us?

If you’re looking for a career where you can find different opportunities to develop, join HSBC and discover how valued you’ll be and how your future will be rich with potential. HSBC offers the opportunity to develop a fulfilling career within a supportive and inclusive environment where everyone can achieve their full potential.

What you’ll do: 

• Meet Daily/Monthly targets on productivity and quality as per the targets and metrics defined for the process.
• Ensure that the process related procedures are implemented and followed and that the productivity, quality levels are achieved as per the standards sent for the process.
• Ensure that the agreed volume of work is handled contributing to the achievement of the unit/department/centre performance target.
• Receive/make calls from/to different stakeholders (internal/ external) and ensure that the customer issues are effectively investigated and resolved/appropriately referred with recommendations. Demonstrate ways to improve customer service, increase productivity.
• All data requirements (ICATS timesheets, leave requests, absence requests and ad-hoc process information) is completed and updated in a timely manner.
• Assist line manager/supervisor with managing day-to-day operations and support colleagues on process if needed.
• Participate in team meeting / team activities, work towards sustaining team spirit and support achievement of team objectives
• Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks.
• Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for a defect free implementation.

What you will need to succeed in this role?

• Is accountable for the effective cascade of communication across the team and for the delivery & continuous improvement of performance.
• Meet or exceed PLAs; reduce operational risk.
• Strong Customer Orientation and passionate about delivering superior customer service.
• Demonstrate high energy; be PRO-ACTIVE, extremely positive and a highly effective problem solver.
• Ability to take complete ownership and facilitate end to end customer journey.
• Fast learner and have a “can do” approach and ability to transfer knowledge appropriately.
• Needs to be adept and flexible to rapidly changing business, internal scenarios and unexpected events.
• Ability to understand complex concepts and extract relevant information from extensive documentation quickly.

What additional skills will be good to have?

• Ability to speak and understand English fluently, write business letters and reports, and have good conversational.
• Ability to understand and interpret numeric data. Minimum, basic computer knowledge.
• Ability to build rapport with and relate to a wide range of people.
• Ability to maintain focus while working with voluminous data.
• Ability to multi task.

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” 

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 

***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***