HSBC Group

Business: MSS Operations

Open positions:1

Role Title: Asset Servicing - VP Operations

Global Career Band: 4

Location (Country / City ): India/Bangalore

Recruiter Name : Tanvi Mathur

The Opportunity:

• To manage a team of Technical Specialists to oversee a number of important and business critical activities within the GSC sites.
• The role will manage Asset Servicing activities covering Event Capture, Corporate Actions, Income, and Middle Office but will also require the ability to gain a broad understanding of all upstream and downstream activities such as: Cash Processing, Trade Processing, Accounting & Valuations, Settlements and Reconciliations.
• Ensure all service delivery output is completed to the agreed quality and timing targets, through the on-going review and monitoring of both KPI and MI from the GSC locations.
• Client Escalations - Escalation point for unresolved issues requiring technical expertise and historical knowledge.
• Client Operations Interaction & HSBC Navigation Ownership – End to end ownership to manage, respond and resolve client queries.
• Client Service / SLA Reviews (MI) – Functional ownership including representation at Service Review Meetings / Process Walkthroughs / SLA Reviews and Client Due Diligence.
• Incident Management and Ownership – Lead in incident ownership providing SME support through to closure, including interaction with MSS NFR Team and onwards to client.
• Operational facilitation and participation in any Change and remediation programs.
• Regular internal governance with all GSC teams to ensure strong connectivity and to ensure teams in GSC sites are close to client needs and nuances.

What you’ll do:

Responsibilities:

Client Service

• Through continuous improvement, ensure that we lead the market in the quality, accuracy and timeliness of all aspects of service delivered to our clients.
• Responsible for reviewing, monitoring and controlling service deliverables through active management of KRIs and other metrics available. Agreeing with relevant parties’ resolution and action plans to meet targets and identify improvement opportunities, resulting in improved operational productivity and better service delivery
• Pro-actively highlight exceptions to processes, such as failure to perform work eg. Reconciliations and Breaches.
• Provide functional and advanced technical expertise for functional area of ownership.
• Act as a focal point facilitating the escalation of critical business issues facing the Asset Servicing department. Act as an escalation contact for internal parties including local compliance and operational risk, as well as focal point for supporting Spoke locations, (ie UK, Dublin, Luxembourg).
• Provide assistance for business development opportunities, responding to IT requests, prospects and extension of client mandates.

People Management

• Develop our people through a strong focus on engagement, learning and proactive appraisal of performance.

Risk Management

• Create and maintain a high quality environment where attention to detail, accurate and timely reporting and constructive resolution of issues are common practice. Reinforce the policies and standards of HSBC as detailed in the Group Standards Manual and the Functional Instruction Manuals.

Change Management

• Deliver appropriate change in support of business growth, enhanced profitability, service excellence and efficiency. Work in conjunction with our Global Product Management function and clients to support the implementation of a range of process and systems based change. Providing SME support for project activities which may include review of requirements, functional specifications and providing testing support including test script production.
• Identify and facilitate the implementation of Process Improvement Opportunities.
• Systems development - assisting product and service delivery teams in defining requirements for test script update. Providing expertise to assist the GSC with system testing requirements
• Responsible for transformation stability - new process transformation and quality improvement working with Best practice and Transformation

External Profile

• Achieve recognition among clients, industry peers and commentators as an expert in your field.
• Where directed the jobholder may deputise for the Head of Asset Servicing UK, by attending or chairing governance meetings.

Management of Risk:

• Responsible for the continual assessment of operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructuring and the impact of new technology.
• Demonstrates compliance with HSBC Bank plc Group standards, manuals and policies and adheres to the defined work practices, internal controls and risk management standards associated with the role.

Observation of Internal Controls:

• Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business activities associated with the role, specifically HSBC Bank plc internal controls and compliance policies and manuals.

What you will need to succeed in the role:

Knowledge & Experience / Qualifications:

• Ideally educated to degree level.
• Managerial/supervisory experience.
• FSA Threshold competent.
• Knowledge of the securities industry.
• Thorough knowledge of Investment Administration and Middle Office functions.
• Ability to communicate effectively both in writing and verbally.
• Experience of dealing directly with external clients, brokers, fund managers and custodians.
• Ability to plan and organise workload to meet deadlines, taking into account relative priorities.
• Ability to build and maintain good working relationships with colleagues.
• Strong business sense and awareness of the key issues/risks within the Operations

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a

(Or)

Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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