HSBC Group

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at Hang Seng where your contributions will always be valued.

 
Customer Propositions and Management
 
We are currently seeking a high caliber professional to join our team as Assistant Manager, Affluent Propositions, reporting to Senior Manager, Affluent Propositions

Principal responsibilities 

• Assist to develop proposition-related projects or partnership initiatives to enhance segment awareness and expand market share for HNW, affluent, Emerging Affluent and other strategic segments
• Collaborate with different business units to implement proposition initiatives, to ensure the proposition is properly delivered to customers with most optimal approach
• Assist to roll out acquisition, portfolio and engagement activities to grow the customer base and deepen product penetration to meet the KPIs
• Assist to review customer on-boarding and anti-attrition journeys in collaboration with key stakeholders to drive effective engagement and stickiness
• Conduct regular competitor analysis and maintain abreast market information for on-going refinement of designated segment propositions
• Stay on top of compliance requirements in particular sales and marketing-related, competition law and fair value principles to take timely actions to mitigate relevant risk posing to the bank, where applicable
• Stay abreast of regulatory requirements to ensure all customer communications and initiatives are compliance to FIM and related policies
• Perform other responsibilities / duties as assigned by respective manager

• University degree in Business Administration, Marketing OR other relevant qualifications
• Proven experience in financial services
• Proficient in PowerPoint presentation and possessing excellent communication skills
• Customer-oriented with strong business acumen and analytical skills
• Positive, flexible and self-motivated individual with good project management and interpersonal skills
• Proficiency in both English and Chinese

When applying, please submit a full resume and attach your appraisal reports for the last two years. For internal applicants with less than twelve months in their current role, Manager’s endorsement is required. Please obtain and enclose the endorsement in the application. If you have been in your current role for more than 12 months but the behaviour gateway was “No” in the most recent performance assessment, you cannot apply any internal job openings.

You’ll achieve more at Hang Seng Bank Limited.

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited