HSBC Group

Business: Digital Business Services

Open positions: 1

Role Title: Assistant Manager IC, GSC's

Global Career Band: 7

Location (Country / City ): Hyderabad

Recruiter Name :  Chiransha Gupta

Why join us?

• The role is involved in managing the Commercial Banking and WP Businesses, without compromising on data integrity standards. 
• Minimizing risk through effective management of cost and resources.
• Ensure process and procedures are continually reviewed, improved and changes are communicated for effective implementation, which are measured through reduced costs and improved revenue.
• Ensure that internal audits and measures are undertaken regularly and reviewed in order to achieve / exceed agreed Process and Global Operating Metrics.
• Set high standards of staff motivation and leadership by managing good work environment leading to a highly committed and productive team.
• Develop staff to achieve their potential.
• Management of the workflow to ensure efficient operations of the unit

What you’ll do:

Process

• Background knowledge of Credit Services and Collateral Management
• Good understanding of Collaterals and Securities (Case Creation/Perfection/Release) - UK CMB/WPB
• Good communication skills (verbal and written) to liaise with WPB, CMB and external parties (Lawyers/Brokers)
• Should be good with maintaining records accurately.
• To support the Manager in ensuring efficient & effective service management of process to achieve business targets
• Ensure that internal audits and measures are undertaken regularly and reviewed in order to achieve / exceed agreed Process and Global Operating Metrics.
• Drive constant improvement in the quality of service provided to Business partners and external customers.
• Ensure service provided to CMB/WPB lines of business should be seamless and with no compromise on data integrity standards.
• Handle impact of erratic workflows through effective capacity planning, leave management and process prioritisation
• Maintain up-to-date information on all policies, processes & procedures (including relevant policy papers & manuals)
• MI and other business data requirements are completed accurately and supporting statistics / reports / returns are presented to Business / Management within agreed timelines
• Given the inherent operational risk, the incumbent is expected to understand the operational risk framework and the impact of his/her actions while handling operations.
• Management of the workflow to ensure efficient operations of the unit
• Exercise proper operational checks and balances / undertake self-audit to ensure accuracy and quality of work output.
• By actively contributing to the activities & functions of CMU / Credit Services and GSC.

Customers

• Responsible for the process complying with service level agreements
• Establish and maintain effective relationship with Business Groups and identify areas of service improvements
• Ability to handle escalations and resolve complex process related issues
• Maintain appropriate interaction with business users to ensure proper interpretation and adherence of policies & procedures

What you will need to succeed in the role:

Skills/Experience Required :

• MBA Finance / B.Com / M.Com
• Prior experience in Commercial Securities/Collateral Processing is essential
• Good understanding of commercial banking products
• To be willing to work in any shifts

Skills:

• Sound Accounting Knowledge (E)
• Ability to lead teams (E)
• Ability to speak and understand English fluently (E)
• Ability to write business letters and reports (E)
• Excellent prioritizing, planning and organizing skills (E)
• Knowledge of, and experience in problem solving techniques (E)
• Ability to learn very quickly and transfer knowledge appropriately (E)
• Ability to derive insight from large amounts of data from diverse sources. (E)
• Ability to build rapport with, and relate to a wide range of people (E)
• Decision making based on experience, judgement and process knowledge (E)

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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