Job description
Business: Credit Services
Open positions: 1
Role Title: Assistant Manager IC GSC’s
Global Career Band: 7
Location (Country / City ): India/Hyderabad
Recruiter Name: Chiransha Gupta
Why join us?
- An End-to-End Credit Risk Management Business Service for Operating entities across the HSBC Group in Commercial Banking (CMB) and Global Banking & Markets (GBM. It spans across the entire Credit Risk management Value Chain starting from Preparation and On-boarding of a Credit Application in the Bank’s system and financial spreading followed by Credit Disbursement, Risk Monitoring, Control and Management.
The Opportunity:
- We are seeking a proactive and detail-oriented Business/Data Analyst to support strategic workforce management initiatives, operating model design, and performance governance frameworks. This role offers the opportunity to work at the heart of transformational projects, enabling data-driven decision-making and operational efficiency across the organization. You will play a key role in translating business challenges into analytical solutions, helping optimize workforce capacity, improve delivery models, and measure performance outcomes.
What you’ll do:
- Partner with business leads and project teams to define and refine workforce requirements, capacity plans, and demand forecasts.
- Support the design and implementation of operating models, including process mapping, functional alignment, and FTE distribution.
- Develop and maintain dashboards, scorecards, and KPI tracking tools to monitor performance across programs and business units.
- Analyze complex data sets to identify trends, patterns, and improvement opportunities across delivery services and workforce models.
- Conduct root cause analysis and performance variance analysis to support governance and operational excellence reviews.
- Collaborate with cross-functional teams (e.g., HR, Finance, Operations, Strategy) to gather requirements, validate assumptions, and ensure alignment.
- Support governance forums with reporting packs, insights, and presentations for senior leadership.
- Document business processes, data flows, and project deliverables to ensure transparency and continuity.
- Assist in scenario modelling and sensitivity analysis for resource optimization and delivery transformation initiatives.
- Ensure adherence to data quality, compliance, and data governance standards.
Requirements
What you will need to succeed in the role:
- Postgraduate degree in Business Analytics, Statistics, Economics, Operations Management, Data Science, or a related discipline.
- 2-5 years of experience as a Business Analyst or Data Analyst in strategy, operations, or workforce domains.
- Proven expertise in data analysis, visualization, and reporting using tools like Excel, Power BI, Tableau, or Qlik.
- Hands-on experience in workforce planning, demand-supply modelling, or process optimization.
- Excellent communication skills and the ability to present findings to non-technical stakeholders.
- Strong organizational skills with a problem-solving mindset and attention to detail.
What additional skills will be good to have?
- Lean Six Sigma (Yellow/Green Belt).
- Experience with Workforce Management (WFM) tools or platforms.
- Familiarity with Agile delivery methods, JIRA, or project tracking tools.
- Experience working on Value Stream Mapping (VSM) or operational heatmaps.
- Exposure to financial or banking operations, especially in Credit Services, Risk, or Collateral Management.
(Or)
Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Processing (India) Private LTD***
Nom du recruteur
Chiransha Gupta
E-mail du recruteur
chiransha.gupta@hsbc.co.in