HSBC Group

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at Hang Seng where your contributions will always be valued.

Principal responsibilities:

• Conduct concrete analysis on Credit Card Origination performance to provide business insight to management

• Assist to conduct robust review and enhance the business model, sales strategies, procedures, control measures, internal control and management information, with an aim to boost sales control effectiveness and performance

• Identify opportunities to streamline card origination journey and customer experience uplift

• Collaborate with various internal departments to ensure smooth launch of new application process, streamline and system enhancement projects

• Keep abreast of the market changes to ensure the competitiveness of our products / services

• Ensure all new initiatives align with bank values and strategies to deliver service excellence to internal and external customers while comply with the internal control standards, group compliance policy and external regulatory requirements

Requirements:

• University degree in Business Administration or a related discipline
• Minimum of 5 years’ retail banking experience, with exposure to consumer lending an advantage, and knowledge of related regulatory requirements and guidelines
• Strong self-motivation and drive to succeed
• Resilience to stress, able to unlock full potential and prepare for the future of work
• Strong project management, communication, interpersonal and analytical skills
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
• PC literate in MS Office, including Word, PowerPoint and Excel
• Proficiency in both spoken and written English and Chinese

When applying, please submit a full resume and attach your appraisal reports for the last two years. For internal applicants with less than twelve months in their current role, Manager’s endorsement is required. Please obtain and enclose the endorsement in the application. If you have been in your current role for more than 12 months but the behaviour gateway was “No” in the most recent performance assessment, you cannot apply any internal job openings.

You’ll achieve more at Hang Seng Bank Limited.

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited