Job description
Business: DBS
Open positions: 8
Role Title: Assistant Manager - Processing (IC) - Wholesale Banking Operations, GSC's
Global Career Band: 7
Location: Hyderabad
Recruiter Name : Chiransha Gupta
Why join us?
- Wholesale Client & Account Servicing supports a number of different areas for GBM and CMB customers – Account Opening, Account Servicing and Account Closing activities.
- The teams who support Wholesale clients play an important role in supporting customers at different stages of their lifecycle with HSBC. Teams work closely with business partners and transformation colleagues to improve the efficiency of processes, in order to make banking faster and easier for customers, and simpler for colleagues. By doing this, the team helps reduce the total cost of operations and enhance the overall customer experience.
What you’ll do:
Impact on the Business
- Deliver excellence in customer service, in accordance with procedures and continually check for accuracy.
- Identify opportunities to enhance existing working practices.
- Work is organized/processed within agreed timescales, with ongoing monitoring and review of workflow priorities.
- Undertaking various projects as requested.
Customers / Stakeholders
- Personally deliver and inspire others to deliver a high-quality customer driven service that provides customers with a positive view of HSBC and improves customer confidence and loyalty.
- Satisfactory resolution of enquiries and/or complaints from all customers (internal and external) by effective investigation, or by referring on as appropriate, with recommendations.
- Communicating effectively with colleagues and establishing, developing and maintaining relationships with key stakeholders.
Leadership & Teamwork
- Create an environment where skills and knowledge are openly shared to achieve team and business goals. Provide guidance on referred/technical issues in a constructive manner.
- Contribute productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals.
- Role models team working behaviors; show respect for all and encouraging others to do the same.
- Ensure team members are regularly briefed and made aware of individual/department performance targets, achievements and procedural changes.
- Undertake timely and effective feedback, coaching and guiding individuals to maximize potential.
Operational Effectiveness & Control
- Maintain equipment, staff records and general work environment in good condition, adhering to all appropriate procedures and clear desk policy.
- Accurate and timely completion of all internal management Information.
- Issues are investigated and resolved, taking appropriate action to prevent reoccurrence.
The Job Holder:
- Delivers and inspires others to deliver a high-quality customer service driven service.
- Will act a point of reference to provide advice, support and guidance.
- Presents messages in varied ways to meet different preferences of audiences and considers circumstances and context.
- Develops and maintains effective working relationships with peers, the wider management team and other business areas.
- Leads or contributes to change, innovation, new ideas and new ways of working.
- Contribute to the continuous improvement in process quality and delivery in support of the Group Strategy.
- Ensure all processes, services and activities are guided and support HSBC and Group Strategy and purpose.
Management of Risk (Operational Risk / FIM requirements)
- The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organization.
- The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
- This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.
- Also, by addressing any areas of concern in conjunction with entity management and/or the appropriate department.
Observation of Internal Controls (GHR / FIM requirements)
- The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
- The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.
- This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also, and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimizing relations with regulators.
Requirements
What you will need to succeed in the role:
Knowledge
- Customer Service Experience.
- Extensive conceptual mandate knowledge.
- A good understanding of in-house systems, policies, and procedures.
- Graduate in Commerce.
Experience
- Experience of working in a team-based environment.
- Able to adapt and embrace change.
- Experience in working for complex mandates processes.
Skills
- Well-developed communication skills – verbal, written & interpersonal (E).
- In-depth knowledge and working experience on UK/ASP Wholesale Banking Operations, CMB/GBM Mandates (E)
- Strong planning and organizational skills (E).
- Solves problems, makes decisions and takes responsibility for delivery (E).
- Ability to make timely and rational decisions, based on relevant information and experience (E).
- Maintains a positive outlook and always remain approachable (E)
- Sets goals and direction and engages people to build enthusiasm and commitment for achieving them (E).
- Anticipates potential problems or challenges in times of change and mitigates their impact (E).
- Provides and receives constructive feedback to help others develop (E).
Link to Candidate User Guide:
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Processing (India) Private LTD***
Nom du recruteur
Chiransha Gupta
E-mail du recruteur
chiransha.gupta@hsbc.co.in