Job description
Business: Global/Cross Product Services/TLM Business Support
Open positions: 1
Role Title: Assistant Manager Reconciliation
Global Career Band: 7
Location (Country / City ): Bangalore
Recruiter Name : Srinivasan S
The Opportunity:
Role Purpose
- Provide end to end support to reconciliation support in term of ensuring the both ledgers and statements are received and loaded successfully within TLM without any errors. This involves monitoring files, rectifying rejected messages, missing balance, asset register maintenance, static setups and reporting.
- Provide TLM application support to various Stakeholders like, reconciliations and business lines.
- Understand the Nostro, Suspense/Internal and stock reconciliations to provide right level of monitoring on all the reconciliations performed across the board
- Good hands on experience on TLM application, which is vendor application used for reconciliations
- Understand UAT testing, parallel and go live support required in any legacy platform changes
- To acquire broad understanding and awareness of risk scenarios associated with their processes in scope.
- Understand Management Information requirements and work towards achieving desired results on KRI’s
- Provide support for any ad-hoc project to the Head of Operations and Operation teams for any work involving collation, analysis, forecasting and budgeting relating to Operational data.
- Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
- To conduct overall risk assessment through identification and analysis of control deficiencies and its impact on the process, formulation of mitigation measures and monitoring of action plans to further strengthen existing process control mechanisms.
- Monitor and coordinate changes that impact the process i.e. Process review, system upgrades, upstream system changes, etc. Drive the initiative internally and provide regular update to management
- Involved in decision making process on changes that impacts BAU activities (chasers, escalation, reporting, compliance, audit, etc.)
- Clear understanding of the reconciliation lifecycle and roles & responsibilities
- Able to work with the different teams in operations & IT to resolve, escalate issues proactively.
- Closely work with KL and Manila teams in Business support and reconciliations
What you’ll do:
Principal Accountabilities: Key activities and decision making areas
Impact on the Business/Function
- Perform TLM support activities on a timely & accurate manner.
- Ensure all end of day self-checks are conducted & sample test integrity on a periodic basis.
- Develop & maintain quality of self-check tools.
- Custodian DIMs across
- Responsible for managing all the day to day deliverables across various TLM platforms and provide timely support to all the stake holders
- Change driver for TLM business support activities including process improvements & efficiencies.
- Responsible to ensure all process issues & risk are captured as part of the CPS Control Framework.
- Responsible for managing testing’s and go lives for any platform changes and enhancements
Typical Targets and Measures
- Timely delivery of reports.
- 100% completion of end of day checks.
- Delivery of Yellow Belt projects.
- Monthly change reporting & daily checklist
Customers / Stakeholders
- Key contact for stakeholders relating to daily reconciliation support, system issues, missing files for reconciliations
- Provide feedback to MO on team performance from a change & control perspective.
- Communicate change delivery updates, DIM & Process improvements details to the team.
Typical Targets and Measures
- Constructive feedback from stakeholders.
- Timeliness on communication & updates.
Leadership & Teamwork
- To lead innovation and change within the team as part of CPS Change Initiative. Key deliveries includes development of Self Check Tools, MI Data completeness & automation initiatives.
- To provide support for any ad-hoc project to the Management team for any work involving collation, analysis, forecasting and budgeting relating to Operational data
- To build a strong control culture to prevent any operational losses by establishing forums and methods to scrutinize exceptions/errors and to prevent potentially fraudulent situations through strong internal audit and staff feedback mechanisms
- To assist in helping the Management create a robust team environment where skills, knowledge and best practices are openly shared to achieve individual, team and business goals.
- To proactively suggest and design improvements in process workflows
- To assist in managing day-to-day operations and trains peers as needed
Typical Targets and Measures
- Attend at least 2 soft skills training to develop leadership capabilities
- Facilitate continuous learning through job rotation
- Conduct periodic Change sessions on to consistently embed change cultural to team
- At least 1 Yellow Belt certified in each quarter throughout a year
- To provide effective training plan to new joiner
Operational Effectiveness & Control
- LEAD for DIM updates and regular reviews.
- Embeds risk and control principles in daily processes (e.g. Information security, segregation of duties) to their work and any under their supervision.
- Perform daily quality and control checks on assigned queues / process.
- Ensure completion, control and adherence to PLA by use of appropriate daily, weekly and monthly checklists.
- Manage internal errors and internal quality trend. Suggest, implement and monitor preventive measures.
- Ensure completion of Daily production tracker and active participation in Control meetings.
- To effectively manage the implementation of reporting tools and guidelines for the process, identifying and escalating issues for resolution as appropriate.
- To fully communicate and implement procedural changes and initiatives.
- To assist in contingency planning for the teams and process.
- To create and design reporting templates and tools for operations.
Typical Targets and Measures
- Ensure all mandatory trainings are completed
- To review DIM’s tracker daily ensuring all 6 months procedure review and Ad-Hoc procedure update are taken place accordingly to its agreed time line
- Perform check on EOD checklist to ensure all assign task sign off correctly by each individual staff before hand over to MO sign off.
- Maintaining existing control matrix and consistently challenge current control framework to develop greater control in place
Major Challenges (The challenges inherent in the role that require a continual test of the role holder’s abilities)
- Pro-actively review and identify knowledge/control gaps within process and take necessary action to mitigate risks.
- Thorough review of procedures/controls to be conducted periodically.
- Provide effective training of new hires or cross-training for other colleagues.
- Job holder is required to keep abreast of changes/happenings across all regions and communicate the same to team members.
- Identify areas of concern for processing team and produce specific training requirements to ensure any internal / external errors can be minimized.
Role Context (The environment and operating conditions of the role including the extent of guidance and authority)
- Role will be located in Bangalore 4
- Work shift pattern will be supporting HBAP/HBEU/HBUS hours.
- The jobholder will not have people management responsibility (e.g. -1 to 1)
- The jobholder will be responsible of managing the control aspect day-to-day operations during the assigned work hours.
- Jobholder will be required to work closely with the existing AMO/MO in the team to ensure BAU functions are carried out accordingly within the stipulated Performance Level Agreement (PLA).
- Jobholder will be required to conduct weekly Change meeting and Control meeting for the team
Management of Risk (Operational Risk / FIM requirements)
- The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing operating procedures and practices, and the impact of new technology.
- This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.
- Also by addressing any areas of concern in conjunction with line management and/or the appropriate department.
Observation of Internal Controls (Compliance Policy / FIM requirements)
- The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators (if any).
Requirements
What you will need to succeed in the role:
Knowledge & Experience / Qualifications (For the role – not the role holder. Minimum requirements of the role.)
Knowledge
- Excellent knowledge and understanding of TLM Application
- Working knowledge of TLM and reconciliations (Nostro, suspense and Stock)
Experience
- Ideally 4+ years tenure within Global Banking and Market Operations environment, exposure to TLM functions is essential
Skills
- Reconciliation process knowledge on any financial products. (Nostro, suspense and stock reconciliations knowledge preferred)
- Advance TLM knowledge with regard to understand the feed flow, integrity checks, reporting and controls
- Advance skills in MS Excel
- Working knowledge in Cognos is advantageous
- Ability to manage good relationships across multiple business lines and GBM Hubs
- Ability to problem solve, articulate requirements and implement change.
- Strong leadership and teamwork skills
- Strong written and verbal communication skills
- Hitting Repeating Deadlines to a high standard – self-disciplined and organised
- Attention to Detail, self-audit of own work
- Escalation – ability to recognise when a task should be escalated and following through to ensure management are aware
- Self-motivation, resilience and drive
- Able to deal with a very dynamic business where various factors will have an impact on work volumes, and how work is handled / processed. Nature of business is such that any error committed exposes the Group to risk of loss
- Requires ability to creatively resolve issues arising on a day-to-day basis, with an overriding view of minimizing any loss arising
(Or)
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You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
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***Issued By HSBC Electronic Data Processing (India) Private LTD***
Nom du recruteur
Srinivasan S
E-mail du recruteur
srinivasan.s@hsbc.co.in