Job description
Some careers have more impact than others.
If you’re looking for a role where you can continue to make an impression, take the next step at Hang Seng where your contributions will always be valued.
Customer Contact Centre
Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.
We are currently seeking high caliber professionals to join our team as Assistant Operations Support Manager (Customer Relationship Team), reporting to Manager, Relationship Management
Principal responsibilities:
· Support the daily operational management of Customer Relationship Centre
· Contribute to the Bank's objectives according to the formulation and implementation of the business plan
· Monitor and take multiple level control of different product performance for Relationship Management and Wealth Management streams respectively
· Handle the daily administration of customer accounts including investment, insurance, loans, deposits, and other banking transactions
· Ensure staff have conducted regular reviews with customers and provide appropriate wealth management products according to customer needs
· Contribute to streamline the operation workflow and process to improve customer service and enhance the processing efficiency
Requirements
· Diploma or Degree Holder; or a pass in HKCEE including Math’s plus Chinese or English or be a holder of HKDSE with relevant working experience will also be considered
· Passes in the Insurance Intermediaries Qualifying Examinations (IIQE) Paper 1, 2 and 3 and Hong Kong Securities and Investment (HKSI) Paper 1, 7 and 8 a must
· Proven experience in retail banking, with sound knowledge in banking operations
· Clear view on how to work with Compliance, Credit and Risk, and Internal Control to ensure a balanced risk operating environment
· Good communication, interpersonal and organizing skills
· Fluency in both English and Cantonese, with knowledge of Putonghua preferred
· High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks.
When applying, please submit a full resume and attach your appraisal reports for the last two years. For internal applicants with less than twelve months in their current role, Manager’s endorsement is required. Please obtain and enclose the endorsement in the application. If you have been in your current role for more than 12 months but the behaviour gateway was “No” in the most recent performance assessment, you cannot apply any internal job openings.
You’ll achieve more at Hang Seng Bank Limited.
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited
Nom du recruteur
Wai Yu Cheung
E-mail du recruteur
scarlett.w.y.cheung@hangseng.com