HSBC Group

Open positions: 1

Global Career Band: 5IC

Why join us? 

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. HSBC Corporate and Institutional Banking (CIB) is a markets-led, financing-focused business that provides investment and financial solutions. Within CIB, Securities Services provides robust and reliable solutions that help clients mitigate risk and enhance their performance. Working with institutional investors, banks, insurance companies, governments, and multinational corporations, Securities this team a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services. We are currently seeking a high caliber professional to join our team as Client Experience and Engagement Manager

The Opportunity:  

Experience and Engagement Manager role will be responsible for assisting the creation and delivery of best-in-class client experience and messaging for the SSv global client base. It will be critical to the SSv growth strategy in helping create a client centric environment focussed on consistently delivering an industry-recognised, best in class value proposition. 

What you’ll do:     

• The role will support client communication through developing high quality client facing materials, adapted to specific client segments.
• This may include creating client presentations, sales collateral (e.g. factsheets, FAQ) and providing ongoing support to client teams.
• Working collaboratively with colleagues in Client Management, Product, Operations and Sales, the role will support the development and delivery of targeted client and prospect interactions (in-person and virtual). This may include segmentation and prioritization, and development and execution of targeted engagement plans (messaging, communication, touchpoints, reporting).
• Help develop and deliver promotion plans, in collaboration with product colleagues, to improve client adoption of existing and new SSv technology as required.
• Develop our supporting knowledge library, templates etc. to maximise usage throughout the organisation.
• A part of the role will be helping to ensure the team, service model and wider organisation service ethos evolves to deliver consistently on the client needs on a global basis.

What you will need to succeed in the role:       

• Strong English language speaking and writing ability.
• Good communication and presentation skills.
• An ability to adapt to the changing demands of the industry, clients, and other stakeholders
• Capacity to operate across a complex organization collaboratively.
• Strong organisational capability - able to handle multiple projects concurrently.
• An understanding of major financial services functions.

What additional skills will be good to have?     

• Graphic / PowerPoint design skills highly desirable.
• Marketing experience (across any marketing specialism, e.g. product, field, social media, events).
• Experience of working with client facing teams including sales, business development, account management, client executives.
• An understanding of commercial drivers and contribution to business performance.
• An understanding of the Securities Services business.

Please refer the Candidate User Guide in the below link to understand your own journey as a candidate.

https://hsbchrdirect.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0184596&sys_kb_id=712b5f041b1f82908d3a0fe7ec4bcbd6

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

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(* The information contained in this job description is a true and accurate reflection of the job as specified.)