HSBC Group

Business: WCL Services

Open positions: 1

Role Title: Associate Director, Business Architect GSC’S

Global Career Band: 4

Location: Bangalore/ Hyderabad

Recruiter Name: Tanvi Mathur 

Why join us?

• WCL (Wholesale Credit & Lending) Services is an important contributor to the Group: it supports 80% of the revenues generated by Wholesale banking and forms a key part of the Group-wide transformation.
• WCL Services is responsible for delivering high priority programmes to simplify, digitise at scale and automate the credit and lending journey, as well as supporting the creation of a new, globally consistent credit and lending organisation serving both GB and CMB business lines which collectively build towards our vision of becoming a leader in digitally enabled domestic and cross border lending across network, by improving customer experience generating competitive advantage through use of data and participation in emerging borrowing models.
• We are currently seeking experienced individuals to join this team in the role of Associate Director, Business Architecture – WCL. The roles will focus on the following initiative:

The Opportunity:

Contract / Document Lifecycle Management

• Document Lifecycle Management (DLM) describes the end-to-end lifecycle of customer documentation, this includes all documents exchanged with the customer throughout the lifetime of their relationship with HSBC specific to Credit & Lending.
• Triage, analysis & agreement of requirements for the DLM future state on a MOSCOW basis.
• Responsibility of the business architecture pertaining to the following capabilities:
• Document Creation
• Document Negotiation
• Document Approval
• Document Signing
• Document Data Extraction  
• Document Storage
• Agree core scope of the journey and documenting of must have capabilities for RfP process.
• Standardised policy / appetite for deviation from document standard terms, and design of a Document Control operating model
• Assessment of either vendor products or in-house alternatives to meet functional user capabilities.
• Success of the initiative is defined as (i) Improving or removing problem statements (ii) Simplified process to create and maintain templates (i.e. removing variations) (iii) Improving customer time to cash

What you’ll do:

The Business Architect will primarily be responsible for

• Define future state designs for Wholesale (CMB and GB) in order to execute the vision by aligning strategic objectives to business capabilities, data and processes to deliver value to end users.
• Providing architectural and subject matter expertise to all feature teams within the portfolio
• Interpreting and contextualizing business strategy
• Setting an overarching vision for lending and lending operations
• Leading the development of specific artefacts such as business capability maps and value streams to help bridge the gap between strategy and execution
• Leading the synthesis of desired business outcomes and translating into business capabilities to ensure these outcomes can be delivered in the most optimal way
• Leveraging capability from the appropriate lending team
• Ensuring end to end integrity of solution designs and alignment with standard architecture patterns such as Platform, Security, data etc.
• Leveraging agile methodologies and collaborate between technical and business teams to design iterative improvements to the platform and achieve long-term outcomes
• Architecture decisions and risks within the portfolio
• Managing the repository of business architecture models, roadmaps, standards and outcome.
• Evaluating new technologies and making recommendation for new capabilities

Customers / Stakeholders

• Primary customers are:
• WCL functional and delivery teams
• Other business areas and lines as appropriate
• Group Functional Teams – e.g. Legal Risk, Group Finance, IT
• Operational support teams
• Group & Regional teams

Other stakeholders on projects will include (as demanded by specific project need):

• Other Transformation functions
• Regulatory authorities
• Other service delivery functions
• Data service providers
• Software, data and service vendors

Leadership & Teamwork 

• Support the team by quickly familiarising new team members with the team’s purpose and expectations
• Support Programme leadership in communication of strategic direction across global, regional and country structures
• Support and encourage constructive cross-country, cross function, and cross-business teamwork by demonstrating collaboration and taking prompt action to address any activities and behaviours that are not consistent with HSBC's diversity policy and / or the best interests of the business and its customers.
• Promote an innovative and lateral thinking approach when formulating solutions
• Give timely, honest and constructive feedback to others

Major Challenges

• To be flexible and adaptable in an environment of constantly changing priorities, challenging bureaucracy and staying true to the values and strategy of the Group.
• Dealing with complex requirements.
• Supporting in the control of projects to meet exacting timescales.
• The systems and processes involved are often highly technical in nature or require specialist knowledge to fully understand and effectively support the change programme.
• To be flexible and adaptable in an environment of constantly changing priorities, challenging bureaucracy and staying true to the values and strategy of the Group.
• Dealing with complex requirements.
• Supporting in the control of projects to meet exacting timescales.
• The systems and processes involved are often highly technical in nature or require specialist knowledge to fully understand and effectively support the change programme.

What you will need to succeed in the role:

• Credit and Lending experience is essential
• Some exposure to C&L, operations and/or stakeholders
• Business Architect experience recommended including
• Held a number responsibilities associated with Business Architecture and Operating Model design
• Support or leading of vendor Request For Proposal style programmes of work
• Transformation experience recommended 

Capabilities:

• Leads idea implementation
• Champions innovation and leads the implementation of high potential ideas ensuring benefits are realised 
• Communicates effectively to drive implementation
• Provides SME knowledge across portfolio
• Provides SME knowledge across the portfolio and owns architecture artefacts documenting strategy execution
• Leads architecture improvement
• Leads the development and implementation of end-to end business processes linked to systems
• Understands how the systems and processes used by the business fit together and interact and can disseminate this information in an impactful way
• Ability to deal with complex requirements
• Ability to meet exacting timescales
• Strong analytical background with a high degree of attention to detail
• Background working in cross-functional teams to drive requirements capture
• Experience in business and process analysis, change initiatives & re-engineering
• Experience in planning and deploying both business and IT initiatives

Qualifications and Accreditations:

• Educated to Masters standard is preferred
• Evidence of self-development across a number of disciplines
• Industry recognized technical certifications i.e. Change Management, Master Black Belt – Six Sigma.

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a

(Or)

Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar.

https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” 

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***