HSBC Group

Business: IWPB Technology

Open Positions: 1

Recruiter Name: Veronica X Y ZHONG

Location: XA

Why join us?

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals.  We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

The Opportunity:

The financial services landscape is rapidly evolving, with challenger banks, fintechs and non-financial players entering the fray and accelerating innovation and disruption of traditional business models. Technology is at the forefront of the future of banking and, by extension the Bank’s strategy, with digitalisation, data and AI, automation, blockchain, cloud computing, tokenisation and other emerging technologies increasing in importance as key enablers to drive revenue growth and cost reduction.
The role holder needs to understand and anticipate the impact of these developments on HSBC and support the global CIO organisation in building and sustaining a high performing team that can meet the challenges of the future at pace and that is aligned with WPB strategic priorities.
The jobholder is primarily responsible for developing and maintaining a clearly articulated and well-defined GPB&W Technology Transformation strategy that is aligned to the outcomes of the wider Technology and Business strategies, as well driving transformation initiatives and activities to support strategic outcomes, top priorities and drive Agile maturity.
The jobholder will lead and shape change management and culture change agenda including driving Agile ways of operating, breaking down silos, refining the operating model, and improving culture and engagement scores.
A secondary responsibility of the role will be to support the provision of analysis and insights on CIO Pillar performance, workforce strategy and supporting the development, planning and execution of initiatives and activities to achieve our strategic priorities.

What you’ll do:

•   Define and drive the execution of transformational strategic initiatives, with a focus on Lean-Agile Centre of Excellence (LACE) and strategic tooling to drive Agile maturity and embed ways of operating
•   Drive the development of the GPB&W Technology Operating Model to support the future state, including organisational design, process optimization, Agile adoption and technology governance 
•   Drive achievement of strategic and business goals through robust analysis of CIO Pillar performance, using internal and external information sources
•   Actively participate in and support ad hoc projects, including strategic reviews, planning, management information (MI), accountability and governance
•   Support CIO Pillar OKR setting and performance management activities
•   Be a ‘trusted advisor’ to senior leadership and stakeholders by identifying opportunities, constructively challenging conventional thinking, and ensuring the customer and employee outcomes shape the design to prioritise and drive the execution of their change needs 
•   Ensure that the GPB&W Technology Transformation mission statement/vision, plans and outcomes are communicated effectively across the organization and to key stakeholders
•   Support change management and culture change agenda, including People and Communications initiatives
•   Support senior management in developing and refining strategic and tactical initiatives to achieve top priorities and long-term objectives
•   Partner with the leadership team to continuously improve performance scorecard alignment to strategic priorities
•   Investigate and seek remedies for discrete issues which may be adversely affecting performance
•   Work closely with GPB&W Leadership team to identify focus areas to drive delivery performance, alignment to TOM, service resilience, adoption of new technologies and Agile WOO and other key priorities
•   Support internal staff communications and engagement activities
•   Act as a change agent and take the lead in key projects, as may be assigned from time to time
•   Ensure adherence to external regulations and internal guidelines
•   Effective time and resource management, given the unpredictable demands of the role and within a high pressure working environment
•   Obtaining buy-in from senior management and key stakeholders who may have differing objectives and priorities
•   Developing and sustaining a meaningful understanding of CIO Pillar service lines, processes, and systems as well as the external operating environment and industry trends, in order to value-add to strategic management decisions
•   Managing change brought about by new technologies

•   A good university degree with at least 5 - 10 years of relevant work experience
•   Previous experience in managing strategic change and/or organizational transformation programmes (at least 5 years)
•   Previous experience in formulating Technology strategy and operating models (at least 5 years)
•   Previous experience in Agile ways of operating (at least 2 to 3 years)
•   Possesses well developed communication and presentation skills, as well as the ability to building trust and solid working relationships with senior management and other stakeholders
•   Possesses strong data analysis skills 
•   Ideally possess the ability to build complex data analysis queries using data tools such as PowerBI or EasyBI 

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/hrsp?id=kb_article&sys_id=60ce20691ba69010280dc9df1d4bcb56

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development (GuangDong) Limited Xian Branch***