HSBC Group

GCB4

Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Our COO team delivers strategic execution for Corporate and Institutional Banking (CIB) across the globe. Through transformative data and digital solutions, customer servicing, and non-financial risk expertise, this team is where problems are solved, and careers are made.

CIB COO focuses on these key priorities:

Protecting the bank, our customers and stakeholders by enhancing? Our operational resilience, strengthen our control environment, and improve risk management.

Driving operational excellence and efficiency by optimising our processes and delivering the transition to net zero in our own operations.  

Enabling business growth exceptional service by enabling our businesses to focus on our competitive advantage and deliver transformation and digitisation across the bank.

We are currently seeking a high calibre professional to join our team as an Associate Director, Operating Model Delivery.

Principal Responsibilities

In this role you will:

• Lead activities to identify, review and analyse business processes, operating models and systems to assess design implications across Business, IT and Operations
• Support the designing and restructuring of global operating models, C&L roles, RACIs and service catalogues
• Contribute to the creation of playbook for market-specific implementations, design and reengineer processes and provide detailed guidance on process design (considering risk, end-to-end integration and cost efficiency)
• Assess the impact of change requests on design, scope, time, budget or effort on programme plan and provide accurate estimates for handling new requirements, design modifications and scope changes
• Manage the implementation of solutions
• Develop control structures and OKR scorecards as needed to track project milestones, budgets, resource allocation and employee engagement goals
• Oversee external service providers
• Collaborate with markets and regions to understand regulatory requirements, customer needs and the competitive landscape

To be successful you will:

• Knowledge and experience of Credit and Capital Management (Credit and Lending) and the relevant systems, processes and technology
• Large scale change management experience 
• Knowledge and understanding of the change framework
• Experience in an Operations role 
• An awareness of Future state architecture 
• Knowledge and understanding of Benefits and Cost Management
• Agile expertise - takes ownership of building agile capabilities in teams ensuring the right process are in place for agile requirement capture 
• Strong interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels 
• Challenge business intent in a constructive manner to accurately define requirements and design detailed business solution and structures and the ability to drive standards while looking for innovative ways to improve business outcomes and add value to customers/stakeholders/colleagues

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".
Opening up a world of opportunity
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.