HSBC Group

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further. A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

We are seeking a diligent and customer focused person to join our team in the role of Associate Director (12 Month Secondment).

The Associate Director assists the Relationship Directors (RDs) in building relationships by identifying and meeting existing and prospective customer needs. This role is responsible for identifying product and service opportunities, carrying out customer research, driving new to bank origination, financial and credit analysis and helping the RD prepare for customer meetings. Other fundamental parts of the role include co-ordination of complex credit applications or renewals and risk escalation management. In the absence of the RD, the role holder will act as the focal point for the relationship, products and services. This is a progressive development role ideally suited to individuals wanting to secure RD roles in the future.

Your key responsibilities will include (but are not limited to):

•    Providing support to the Relationship Directors (RDs) to enable them to optimise the potential value of client relationships, improve client engagement and deliver needs-based solutions and fair outcomes for customers 
•    Enabling proactive client management by attending client meetings with the RD as necessary and acting as the first point of contact for customers on daily credit-related enquiries 
•    Participating in deal discussions with clients alongside the RD to acquire an understanding of the relationship and facilitate the management of complex local/international credit cases
•    Preparing appropriate analysis, proposals and presentations to prospective customers Support the RM on day-to-day activities including client planning, activities to drive new to bank origination, pipeline management
•    Undertaking financial, credit and profitability analysis 
•    Monitor credit risk including concern lists and credit control reports
•    Ensuring consistent application of Group Policy while adhering to regulatory standards
•    Delivering outstanding customer service in line with HSBC UK principles 

The ideal candidate for this role will have:

•    A working knowledge of the Bank’s systems including Browser Main Menu, CARM as well as the Microsoft Office Application
•    Data analysis skills in order to manage and assess credit risk
•    Strong written and verbal communication skills
•    Experience of working with customers and stakeholders 
•    The ability to use own initiative to solve problems as well as collaborating on tasks  when necessary 
•    Strong planning and organisational skills 
•    An ability to priotise and manage business tasks
•    An awareness of operational risk and the relevant standards and policies

*Please Note: This is a hybrid role based in Guildford.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500

You can find out more about the recruitment journey and what to expect by viewing our Recruitment Process FAQs in HR Direct and by clicking here (only available via internal access).