HSBC Group

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Department- Wholesale IT

In this role, you will:

• Build and sustain trusting relationships with internal customers by consistently delivering value added consultancy services with accurate, timely and insightful information.
• Plan and ensure all stakeholders are well informed and ready to support the implementation of project to maximize the business benefits.  Support smooth transition from current statue to future state.
• Often acts as an expert across multiple projects or programmes simultaneously, guiding the teams on their requirements gathering, design, change or implementation approach. May conduct one off business research and analysis tasks related to programme or project scope.
• Defines, shapes and recommends creative solutions options, weighing risk/reward
• Coordinates requirements gathering, documentation, prioritisation and traceability working with multiple programme teams and senior stakeholders. Works with the team to break down requirements into rigorous level detail and translates business requirements for use by delivery partners.
• Challenges requirements and designs detailed, innovative business solutions to realise agreed business requirements
• Supports the business and functions in assessing current state operating model and translating strategy into target operating models, considering the impacts on customers, products/services, organisation, people, process, technology and other key factors. Supports the impact assessment of new change on operating model Manages re-engineering of processes, where process is one of the many parts of the change, and provides detailed guidance on process design (considering risk, end-to-end and cost)
• Acts as the subject matter expert to provide consultancy services and project management on design, development and delivery of change initiatives with an open and innovative mind
• Leads change implementation activities, providing steering and guidance to the team and regular updates to stakeholders
• Leads end-to-end change journey and validates mitigation plans
• Manage the changes through change control process and challenge where there is scope change, budget overrun and potential slippage.
• Identify risks/issues, their dependencies, assess the impacts on the programme delivery schedule and benefit realisation.  Take ownership of critical issues and ensure resolution within agreed timescales with minimum impacts.  
• Support the culture of achievements by identifying and removing barriers to project success.  
• Promote and prioritise project decisions and actions by focusing on customer’s needs, and encourage the team to do the same.
• Identify negative impacts of project initiatives to business, functional units and end-customers, and provide mitigating actions.

To be successful in this role, you should meet the following requirements:

• Proven business analysis experience combined with strong business knowledge and sound business sense.
• Strong experience of delivering change into different audiences and managing implementation in banking environments
• Experience in delivering solutions for the Credit Lending business and knowledge of Global Risk Management in a banking context
• Stakeholder complexity – Manager Business Analysts will often need to gather requirements and agree designs across stakeholders, dealing with different interests and resolving disagreements and conflicts, and sometimes needing to challenge poor requirements and design decisions. They need to be able to attend and lead these meetings or workshops without supervision to agree on outcomes
• Manager Business Analysts need to be able to shape business requirements and solution designs that encompass all aspects of the delivery (customer, people, process, policy, technology - system, data, infrastructure, etc). Often Business Analysts will work across multiple projects at the same time. Prior experience in handling global projects and programmes is preferred.
• Proven ability to work across regions whilst maintaining a global perspective
• Proven knowledge of advanced business analysis, requirements gathering and design techniques
• Knowledge and experience of advanced change management and implementation management techniques and approaches
• Experience of managing teams who may be located remotely with the proven ability to motivate and lead people, employing appropriate management styles
• Strong decision making and problem solving ability
• Strong self-motivation and creativity, with good project management, communication and analytical skills

Candidate User Guide - https://hsbchrdirect.service-now.com/hrsp?id=kb_article&sys_id=6bd437061be61c10e9b1553a2d4bcb07

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by – HSBC Software Development India