HSBC Group

GCB 7

Some careers open more doors than others.

If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Business Quality Assurance Associate.

Principal Responsibilities

• Responsible for Business Testing with the local countries for changes to the digital channels in public website, Internet Banking, Share dealing, and Mobile
• To ensure these meet customer expectations both internal and external, ensuring defects are identified and tracked before release
• Undertake test preparation for a variety of projects resource estimating, planning, scoping, identifying data and environment requirements
• Write and review range of testing documentation
• Coordinate testing tasks for specific projects, progress issues and escalate where necessary
• Plan and support validation activity for live releases of new services
• Work collaboratively with software delivery and change delivery, Marketing and operational areas
• Adoption and use of testing standards and processes
• Chair and/or attend project update meetings, deliver project updates and escalate any known issues and concerns
• Adherence to mandatory objectives
• Alignment of activity to departmental governance

• Excellent knowledge and experience of the testing process
• Strong awareness of digital channels and customer expectations
• A strong team player who is highly collaborative recognizing their specialized role in the department and acknowledging other areas and individuals roles and responsibilities
• Good communication skills, both written and verbal, to explain complex issues
• Good decision-making skills to be able to evaluate importance of defects found during testing, based on impact
• Enthusiastic and self-motivated
• Innovative having the ability to approach things differently or do different things to deliver goals
• Ability to influence and challenge to ensure that customer needs are represented
• 1 year of testing experience is preferred, fresh graduate is welcomed

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

You’ll achieve more at HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.