HSBC Group

GCB 5

Some careers open more doors than others.

If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC.

HSBC Global Private Banking helps high net worth and ultra-high net worth clients manage, grow, and preserve their wealth for generations to come. Our network of global experts helps clients access investment opportunities around the world, plan for future with wealth and succession planning, manage their portfolio with tailored solutions, and find the right support for their philanthropy.

We are currently seeking a high calibre professional to join our team as a Business Solutions and Deployment Manager.

Principal Responsibilities

• Analyse and investigate production incidents / client complaints. Drive incident resolution with multiple stakeholders
• Perform BAU activity for product launches – Prepare procedural update, setup table / maintenance pages in system, conduct UAT, parameter upload and exceptional cases handling during IPO, and asset SEC to obtain information upon HKMA request
• Manage small change requests and liaise with business & IT for UAT and health check upon release
• Perform UAT and regression testing pre and post production
• Live testing account registration and logistics for relevant product team to conduct health check upon system release, and to fulfil finance reconciliation and verification control by ensuring zero balance for these live testing accounts on monthly basis
• Produce MI for transaction details as requested by 2LoD
• Arrange “service not available” broadcast with CCB for IVRS when there is service downtime request from IT for system maintenance release
• Coordinate and perform SRBP / GSOPS maintenance for half day trade according to market announcement
• Conduct hot broker drill annually to fulfil HKMA requirement on service resilience, including coordination between WPB, CMB, Securities Operation and IT on drill approach and toggling process monitoring
• Prepare and update procedural changes as requested by business teams or SEC and arrange for rollout to frontline platform

• Broad knowledge in Wealth products and risk management skills
• Experience with PB and Wealth platform testing
• Strong business mindset and self-driven character
• Independent and able to work under pressure
• Strong communication and presentation skills - able to connect well with team members and internal stakeholders
• Fluent in written and verbal English

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

You’ll achieve more at HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.