Job description
Small Business Banking is absolutely central to delivering a Bank Fit for the Future. We help connect our customers to opportunities and support entrepreneurs as they fulfil their hopes and dreams. If we do this well, their businesses will thrive, meaning they can create more jobs, increase employment and bring greater prosperity to our local communities. As the largest customer segment, Small Business Banking is the cornerstone of Commercial Banking here in the UK, delivering liquidity that is vital to the wider business.
The Business Specialist role is to deliver a professional face to face service experience to customers, prospective customers and professionals in order to maximise contribution towards the Small Businesses Banking Small Businesses segment and to improve customer engagement by understanding the customer’s needs, and offering solutions to help them realise their dreams and ambitions
We are currently seeking an experienced individual to join this team in the role of Business Specialist
In this role, you will:
- Assist in the delivery of solutions that are appropriate to meet new and existing customer needs, deliver fair customer outcomes, and improve customer engagement
- Attract new customers by establishing a strong network with key local business introducers and being active in the local business community
- Self-educate regarding digital innovation and change agenda in order to drive digital and change adoption of customer base.
- Protect the bank's assets and reputation by performing rigorous due diligence on the customers and their businesses
- Be an ambassador for HSBC for the local communities we serve.
Requirements
The successful candidate for this role will have:
- Experience and ability to interact and build relationships with internal and external stakeholders.
- Excellent communication skills, including written, verbal.
- A track record of gaining an understanding of customers' needs and delivering outstanding customer service.
- Contributed productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals.
- Experience of making timely and rational decisions, based on relevant information and experience.
The base location for this role is Gloucester.
If successful at application, you will typically be interviewed within 1-2 weeks of the advert closing
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.
We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500
You can find out more about the recruitment journey and what to expect by viewing our Recruitment Process FAQs in HR Direct and by clicking here (only available via internal access).
Nom du recruteur
HSBC Recruitment
E-mail du recruteur
hsbc.recruitment@hsbc.com