HSBC Group

GCB 5

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

In Wealth and Personal Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra-high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key-areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Office.

We are currently seeking a high calibre professional to join our team as a Change Agent.

Principal Responsibilities

• Change Agent (AKA Business Analyst) is responsible for the multi-channel customer experience delivered by cross-functional teams
• Support and engage with cross-functional and market teams with no direct line responsibility for those individuals
• Using storyboarding, task analysis, and user research tasks to capture, develop user requirements and support product owner(s) to prioritize backlog
• Drive Agile development practices, identify improvement opportunities and help execute changes, facilitating release planning, backlog refinement and Agile ceremonies
• Adopt a customer-centric mindset to help ensure business requirements deliver the target business outcomes and drive customer values
• Engaging with relevant channel teams, technology teams, digital teams, legal, risk and compliance teams to document design options and recommendations
• Exploring data to find actionable insights and make product recommendations through funnels, cohort analyses, long term trends, user segmentation and regression models
• Identifying opportunities for straight through approval or processing through data automation and workflow automation
• Identifying opportunities to drive continuous improvement in a dynamic and Agile environment
• Collaborate with developers and subject matter experts, ensuring user stories are developed correctly and meet acceptance criteria
• Identify and document scenarios and user acceptance criteria and to drive testing
• Work with business users on the UAT execution, defects follow-up with application development team
• Assist with change management activities to ensure new journey

• A university graduate with degree in Business or Technology - related discipline
• 3 years in business analysis is preferred but not required
• Good understanding of Change Methodology Frameworks, Agile methodologies and best practice techniques is preferred
• Experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects is preferred
• Familiarity with the HSBC standards and processes would be an advantage
• Experience in Customer-Centric Design, sourcing of customer insight and importance of customer testing
• Strong understanding of testing methodology and process and hands-on experience of test execution
• Experience of delivering change into different audiences and managing implementation in banking environments including branch, contact centre, trading floor, operations, head office would be an advantage
• Able to work independently, under pressure and proactively in a fast-paced environment with multiple deadlines
• Strong interpersonal, communication and presentation skills with good command of written and spoken English
• Proven ability to work across regions whilst maintaining a global perspective with senior stakeholders and sponsors
• Ability to motivate and lead people, employing appropriate management styles, comfortable to influence and challenge stakeholders as needed

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

You’ll achieve more at HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.