HSBC Group

Business: GPS Operations

Open positions:3

Role Title: Channels Controls Administrator GSC’s

Global Career Band: 5

Location (Country / City ): India/Bangalore/Hyderabad

Recruiter Name : Vineetha A

The Opportunity:

• Client Connectivity (Channels and Client Implementation) Operations is a part of GPS Operations and delivers a centralized operations utility for HSBC's Corporate Implementation and Digital Channels (including HSBCnet, Host-to-Host Connect, and SWIFT net) supporting payments, cards, receivables, liquidity, trade, supply chain finance, custody, securities services, and money market trading solutions globally across Europe, Asia, Middle East, North and Latin America.
• The team caters to CIB customers of HSBC and provides service and support for the customer digital lifecycle across GPS, GTRF, Private Bank, Innovation, and HSS products. It spans across 6 Global Service Centers (Bangalore, Hyderabad, Guangzhou, Krakow, Cairo and Mexico).
• The team is responsible for staff access and system changes for Digital Channels. The team serves staff globally by provisioning access to staff facing tools, Staff View, Connect, Echo etc. The other key role of the team is to manage system parameters on Staff View and Connect system to ensure associated system parameters of a country is defined correctly for system to function seamlessly and as expected.

What you’ll do:

Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)

• Managing infrequent changes to various controls, managing the ongoing amendments to STP automation and Reference data management space
• Provisioning Staff Channel Access
• Manage DTCS/Data Visa for Digital Group Channels
• Update System Loaded and currency tables changes (UAT/Production/ICAT)
• HSBCnet Cookie control
• Maintain Channel / Country / Institution level maintenance, including payment cut-off times, holiday, currency calendars and Payment services
• Manage Investiture/Divestiture & migration projects
• User ID&V Implementations
• Staff functions (Staff View/HSBCnet) SME (projects, initiatives & Investigations)
• FI/NBFI remediation
• Relationship Management Agreement (RMA) /MT101 functionality remediation
• Review Cross Border Data Restrictions, Staff Role, Toxic combination analysis & Entitlement control.
• FCC/RC Sanctions screening/OWS
• Release/special implementation Project reviews / SDLC Gates, KCTR/PVT profile management & support
• Product Control Framework (PCF) and Staff View Template requests fulfillment - PCF analysis and proposition management controls definition and operational implementation
• Channel Operational process controls

Leadership & Teamwork

• Work independently and & complete the assigned tasks in established timeframes as per the process benchmarks.
• High level of judgment and independent decision-making skills.
• Proactively identify issues if any and escalate.
• Assist line manager/supervisor with managing day-to-day operations and support peers on process if needed.
• Participate in team meeting / team activities and work towards sustaining team spirit.
• Identify and implement process and procedure improvements.
• Flexible and ability to work under stress and to rapidly changing business schedules.
• Training, coaching and mentoring new joiners.
• Ability to drive & motivate self & the team to deliver under pressure.

What you will need to succeed in the role:

Functional Knowledge

• Channels product knowledge (D)
• Excellent communication skills – Verbal and written
• Building effective senior stakeholder relationships at a global/regional level. Confidence to constructively challenge the agenda to help the business and technical teams deliver in a consistent and controlled manner
• Proven ability to build strong relationships with Front office, Back office and partner teams whilst delivering a client centric outcome
• Flexible to work 24*5 (with weekend support potentially required for testing or incident support)
• Excellent communication (written and verbal) and interpersonal skills - maintain good relationship with stakeholders.
• High focus on proactiveness and ownership for tasks assigned.
• Self-motivated and should be able to work under minimal supervision.

Others

• Participate in development of cohesive teams.
• Foster development of co-workers
• Contribute to the creation of a supportive work environment driven by people centric values.
• Build professional relationships with colleagues in other areas.
• Acquire and update knowledge on procedures related to relevant processes.
• All data requirements (timesheets, leave requests, absence requests and ad hoc process information) is completed and updated in a timely manner.
• Work productively, professionally and demonstrate ways to improve customer service.
• Assist line manager/supervisor with managing day-to-day operations and support peers on process if needed.
• Participate in team meeting / team activities and work towards sustaining team spirit.
• Willing and able to work in rotational shifts as the team requires 18/5 support.

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a

(Or)

Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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