HSBC Group

Business: Client Change and Onboarding, Securities Services

Open positions:3

Role Title: Client Change Analyst

Global Career Band: 6

Location (Country / City ): India/Bangalore

Recruiter Name : Srinivasan S

Why join us?

The role holder will ensure the HSBC values are present in everything we do, both individually and as an

Organisation. This will be achieved by consistently displaying the behaviours of:

• Dependable and do the right thing
• Open to different ideas and cultures
• Connected to customers, communities, regulators and each other

The Opportunity:

• The Change Manager will be accountable for the management and delivery of ‘change requests’ for his/her assigned Securities Services clients that sit within the Client Change Management team. They will be accountable for the change requests for the strategic clients being assigned to this role.

What you’ll do:

• Facilitate the client change process from identification, requirements gathering, impact assessment, prioritization support, implementation planning and monitoring.
• Provide support for client throughout the delivery of client change requests and ensure progress/issues are clearly
• communicated to the client.
• Plan and control the change request delivery process across internal Securities Services (SSv) teams. Manage and ensure consistent approach for the change request process across platforms.
• Collaborate with our clients and internal teams to ensure that changes being delivered are fit for purpose and ready for adoption into production.
• Build key relationships with internal SSv stakeholders.
• Evolve and improve change request processes and refine the approaches, methods and tools used to deliver change to clients in an efficient and cost-effective manner. Continually develop own subject matter expertise in SSv Business Functions, Products, Systems & Processes.
• Ensure compliance with all relevant internal instructions, internal control standards and external regulatory requirements, including the management of operational risk and adherence to the Group’s standards of ethical behaviour. Challenge where best practice/behaviour is not evident, so that the team continues to improve and reduce/eliminate errors.
• Maintain an awareness of topical market initiatives and in particular changes to legislation in Financial Services.

What you will need to succeed in the role:

Required Qualifications, Knowledge & Experience: 

Profile of Candidate:

• At least 3 - 5 years relevant experience in client change/project management in Securities Services:
• Financial Services experience, ideally in a Middle Office or Fund Administration, with a proven experience and understanding of a complex Operations environment including current mandatory regulations.
• A solid understanding of business change techniques including the application of industry-standard methodologies, techniques, and scenario planning.
• Experience in managing relationships with senior stakeholders including Client or other external parties.
• Experience in project management approaches, tools and phases of the project lifecycle.
• Proven ability to prioritise competing demands.
• Strong analytic and decision-making abilities.
• Must be a team player and able to work with and through others.
• Past Aladdin/Multifonds experience a plus.

Academic and professional qualifications:

• A high-quality degree level education, and a first class general academic track record
• A professional Project Management qualification will be an advantage.

Personal Attributes:

• Exceptional communication skills – both written and verbal
• Change orientated with a focus on continuous improvement.
• Ability to lead and influence others and move toward a common vision or goal.
• Highly energetic and delivery focused, with the ability to deliver quality results with a challenging but positive and influential style.
• Flexible approach and the ability to handle a varied portfolio of initiatives and a high workload.

 Management of Risk:

• Responsible for the continual assessment of project and operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructuring and the impact of new technology.
• Demonstrates compliance with HSBC Bank plc Group standards, manuals and policies and adheres to the defined work practices, internal controls and risk management standards associated with the role.

Observation of Internal Controls:

• Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
•  Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business activities associated with the role, specifically HSBC Bank plc internal controls and compliance policies and manuals.

 What additional skills will be good to have?

• We are an equal opportunity employer and are committed to creating a diverse environment.

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a

(Or)

Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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