HSBC Group

Open positions: 1

Global Career Band: 6IC

Why join us? 

HSBC are committed to transforming the way we work in order to meet the growing market demand for speed to market, delivery flexibility, and to stay competitive in an increasingly challenging marketplace.

Digital Operation Center (DOC) are a global function to support across multiple countries.  We are responsible for helping operations and implementing the strategy for a number of automation products across the organization and uplift operations automation capability.

The Opportunity:  

The Configuration Consultant is responsible for coaching configurators in analysis, design, development, and testing of processes. The role holder works with the DOC Lead to ensure the S&G’s Policies and Standards, and local jurisdiction standards and best practices are followed. This mentoring will be delivered in 1-1 sessions and monitored through the skills matrix, as well as through clinics and hot topic workshops.     

What you’ll do:     

• Oversees development activity, as performed by Junior Configurators.
• Designing automated process solutions in accordance with the standard delivery framework and design principles.
• Delivering Trainee workshops / clinics on specific topics.
• Problem solving issues that arise in day to day running of automated processes and providing timely responses and solutions as required.
• Working within project planning constraints, communicating any identified project risks and issues to the delivery/project manager accordingly and follow change request process & governance.
• Coordinates with IT Infrastructure Delivery, Ops IT verticals teams, run support for day-to-day activities.
• Anticipates, identifies, escalates, manages and mitigates risks during RPA design in a timely manner.
• Communicating or escalating any identified project risks and issues to the DOC Project Manager or DOC Lead within 24 hours.
• The individual will need to be able to multi-task and set their own priorities, they must be aware of deadlines and ensure timely delivery at all times.
• Ability to drive change in HSBC, uplift operations automation capability.
• Has to interact and work with the DOC teams in China, Mexico, Krakow spanning different time zones.

What you will need to succeed in the role:       

• Proficient with Excel or VBA
• Knowledge of the enterprise’s business operations.
• Previous experience within RPA or other automation projects (24 months as a minimum).
• Strong written and verbal communication skills required.
• Experience in negotiation and conflict management, the role requires an articulate individual; comfortable dealing with management.
• Ability to problem solve, clearly articulate requirements, and implement and drive change.

What additional skills will be good to have?     

• Experience working on Agile Methodologies, PMP certification or Prince2.
• Certification on BluePrism (Developer) and/or other RPA platform.
• Experienced in using tools to collect and analyse data from multiple sources.

Please refer the Candidate User Guide in the below link to understand your own journey as a candidate.

https://hsbchrdirect.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0184596&sys_kb_id=712b5f041b1f82908d3a0fe7ec4bcbd6

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***

(* The information contained in this job description is a true and accurate reflection of the job as specified.)