HSBC Group

Some careers shine brighter than others.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced Subject Matter Expert (SME) for providing technical leadership, responsible for implementing Infrastructure and Application performance monitoring and alerting for the services. This role is to understand the Services/Applications functionality to implement Monitoring & Alerting.

In this role, you will: (MAX 8 Points)

• Actively collaborate with partners from Monitoring Infrastructure and Event Management Technology / Domain / Project and deliver goals as per agreed schedules & specifications.

• Understand & Analyze business requirements & scope, identify gaps, translate requirements into technical specifications.

• Deliver the solutions / deliverables per the agreed requirements with regards to project timelines

• Collaborating closely with software and operations teams to improve end-to-end monitoring and alerting production services.

• Deliver lasting, preventative improvements that cross the development/operation team divides.

• Coordinate our response to service impacting incidents

• Routinely modifying configurations or systems in a way that produces lasting improvements from a one-time effort.

• Applying their expertise and experience to assist with architecting the next generation of services

• Assisting with support escalation in high impacting incidents, coordinating SMEs and vendors as required

• Representing CTO “outwards” to manage quality of service delivered

To be successful in this role, you should meet the following requirements: (MAX 8 Points)

• BMC Patrol and BMC TrueSight

• BMC TSOM and BMC Helix Operations Management

• BMC KM Development

• AppDynamics

• Dynatrace

• Strong fundamentals in distributed systems and networking

• UNIX OS knowledge is mandatory

• Experience on working in any cloud migration project is an added advantage