Job Advert Details
Some Careers Grow Faster Than Others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
We are currently seeking a high caliber professional to join our team as a Customer Propositions – Short Term Assignment (STA)
Principal Accountabilities
- The role is a part of the Customer & Marketing team responsible for the development and implementation of Premier and Non-Premier Proposition business strategies to increase customer base, improve cross-sell ratio, and revenue per customer. This includes product-related and process-related projects, to help improve Premier and Non-Premier product offerings and customer journey.
- To ensure the customer proposition processes/procedures/systems, features and benefits remain relevant, updated and compliant with internal and external regulations; implement enhancements where needed especially in relation to customer journeys
- Support Premier and Non-Premier Proposition BAU activities and support frontline and other business stakeholders accordingly
Information
Experience, Skills and Qualifications
- Customer centric and passionate about making our customer experience better
- Able to build relationships and negotiate with a wide range of stakeholders
- Can work accurately and efficiently at pace
- The role holder needs to work closely with cross-functional teams locally and globally, to come up with an improved product/proposition offering, with key focus on service enhancements and process streamlining.
- The role holder needs to lead the development of project plans/campaigns and support implementation of key Premier and Non-Premier initiatives, and oversee the implementation
- The candidate should have an in-depth understanding of the Premier and Non-Premier propositions, its products and its services; use of internal HSBC systems such as HUB and SFE would be an advantage
- English language capabilities both written and oral
- Ability to work independently, multi-task, filter information and prioritise multiple demands
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website
Issued by Hong Kong and Shanghai Banking Corporation Limited Philippines
Nom du recruteur
Jen CARINO QQIRESOURCING
E-mail du recruteur
jennyvievecarino@hsbc.com.ph