HSBC Group

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role Cybersecurity Technology Operations Engineer

Role Purpose:

The Cybersecurity Technology Operations Engineer will be a member of the Cybersecurity Technology and Engineering team. This team is responsible for the maintenance and operation of all technologies the function relies on.  This ensures that the highest standards of availability and security are maintained across all Cybersecurity tooling and that the function will maintain capability in the light of significant organizational disruption.

Main Activities

• Serve as Security Engineer supporting technical operations for critical cybersecurity technologies.
• Provide end to end administration and production support for cybersecurity tools under Endpoint security, Data Security, Network security, Application Security and SIEM/SOAR.
• Analyze, investigate, remediate cybersecurity application incidents in operational/production environment.
• Automate repeated and operational tasks through programming (Perl, Python, PHP, Bash, or PowerShell) or other interfaces.
• Setup monitoring and event management for cyber security products to help manage availability, reliability, and performance.
• Perform cybersecurity application installation, upgrades, product hygiene and maintenance.
• Operate in accordance with ITIL processes such as Change Management process, Incident Management and Problem Management
• Lead product support transitions on both technical and process front.
• Identify operational gaps and drive continual service improvement plans for existing processes.
• Build tool knowledgebase and establish/enhance Standard Operation Procedures (SOP)
• Work with minimal supervision and conduct activities as a collaborative partner to Cyber Security as well as other lines of business (LOBs)
• Develop and produce operational metrics such as Change success rate, tool uptime report, Incident ticket volume etc.
• The role demands weekend support on rotation through active/passive on calls.

• Relevant experience in tool administration and support of at least 2 + tools in one or more areas is MUST.
• Endpoint security (McAfee ENS, CrowdStrike or any EDR solution)
• Network security (ISE/NAC solutions, Network segmentation, Web proxy solutions)
• Application security (Nessus/Tenable, Container/Docker security.)
• Data Security (Industry leading DLP technology such as Symantec or MacAfee DLP)
• SIEM/SOAR (Splunk ES, Splunk SOAR)
• Familiarity with Unix & Windows operating system is a MUST.
• Experience working on Amazon web services (Compute, Storage and Networking) is nice to have.
• Experience with any one of the script languages such as Perl/PowerShell/Python is desired.
• Must possess clear oral and written communication skills and be able to clearly articulate complex concepts to broader audience.
• Excellent analytical and problem-solving skills – ability to get to the root of the problem, assess impact, and develop a resolution plan quickly, leveraging all available resources, is essential.
• Must take ownership of tasks and demonstrate high degree of responsibility to ensure completion.

Competencies:

• Analytical
• Problem-solving
• Responsibility
• Business Alignment
• Team collaboration                                                                                                  

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance, and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Process Mexico Private LTD***