HSBC Group

Why join us? 
The Global Contact Centre Shared Operations (GCCSO) business has over 8,000 frontline colleagues working within 14 different Contact Centres in 7 different countries, supporting 16 Wealth Personal Banking (WPB) markets across the globe. GCCSO is one of the largest global WPB teams deployed primarily in the Global Service Centres. Ensuring delivery of a robust  people agenda is key to our success.

The Opportunity: 
The role is responsible for ensuring accurate validation, timely communication, and regulatory compliance for all returned cheques. This includes verifying data, notifying customers in line with Central Bank of Egypt (CBE) requirements, maintaining accurate records, and ensuring quality standards are met throughout the process.

What you’ll do: 
Responsible for leading, coaching, motivating and developing a team of 10-14 FTE in outbound high volume call center environment servicing various HSBC products and propositions. Through actions promotes and holds accountability to the highest level of customer service. Delivers upon quantitative and qualitative key performance indicators, in line with our business strategies and regulatory requirements (i.e. scorecard)
 

• Leadership skills, with ability to build rapport with and relate to and effectively develop a wide range of people
• Ability to learn quickly, transfer knowledge appropriately, understand and interpret customer needs.
• Evidence of good decision making and analytical, statistical.At least 12 months in a supervisory role, with exposure to appraisals, counseling, team building, staff development.
• Ability to speak and understand English fluently, write business letters and reports, and have good conversational / telephone skillsExperience in a processing environment
• Production management skills and initiate process improvements
• Knowledge of Cards Business Services working practices Good networking skills to support strategic / system / policy changesGraduation

• Outbound sales experience and driving sales targets efficiently Experience to work with direct sales teams to improve sales activity

   

   

  
  You’ll achieve more at HSBC 

   

  
  HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” 

   

   

    Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 
                                                                     ***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***