HSBC Group

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further. A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

Through Business Banking (BB) our global network offers comprehensive support and services to businesses in the SME market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provides a range of end-to- end solutions designed to help small businesses reach their potential.

We are currently seeking a proactive and customer focused individual to join this team in the role of Deputy Area Director.

The Deputy Area Director role manages a team of Relationship Managers (RMs) serving customers, and is responsible for leading and mentoring the team for improved performance and delivering business objectives at a team level. 

Your responsibilities will include:

•    Prepare and mentor Relationships in building an understanding of the client's business, identifying customer needs and delivering fair outcomes
•    Act as a risk steward for the area and alongside fellow Deputy Area Director lead on all aspects of risk within the business including credit risk, financial crime risk and adherence to regulatory requirements.
•    Observe and assist Relationship Managers to enrich engagement with customers so as to ensure meticulous Customer Due Diligence and maximum mutual commercial benefits
•    Take actions post client engagement, such as providing feedback following client interactions
•    Develop a sustainable business growth strategy, focusing the team on maximising the depth and breadth of existing client relationships, with an awareness of cultivating new-to bank opportunities, whilst leveraging our network
•    Collaborate with colleagues to deliver appropriate needs-based solutions for customer
•    Drive appropriate financial focus of team to improve revenue growth through both current and new-to-bank clients
•    When appropriate, engage in value-adding discussions with high priority clients to facilitate business execution or assist in handling sensitive risk issues
•    Lead a team aligned to a common purpose and HSBC values, and delivering fair outcomes for clients
•    Manage internal profile (credit risk approvers, peers, product partners, back office, FCC Officer) to facilitate execution of client deals, referrals and management of risk issues

The ideal candidate for this role will have:

•    Ability to influence and drive performance across the business to improve efficiency and grow business
•    Ability to gather, analyse and interpret comprehensive information and/or customer requirements in order to provide solutions that are commercially viable and sustainable.
•    Good written and verbal communication skills, enabling productive dialogue with internal and external customers
•    Understanding of the marketplace and the competition to identify opportunities to establish competitive advantage for HSBC
•    Ability to prioritise and manage business tasks
•    Anticipates and identifies risks and ensures appropriate steps are taken to mitigate and manage them
•    Planning and organisational skills in order to manage the unexpected as well as anticipated issues or events, so that success can still be achieved
•    Ability to identify customer needs and make appropriate referrals or present suitable solutions through in-depth relevant conversations
•    Ability to engage, lead, develop and inspire others

This is a hybrid role based at West London, Heathrow area and will require regular travel around the region for client meetings.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

You can find out more about the recruitment journey and what to expect by viewing our Recruitment Process FAQs in HR Direct and by clicking here (only available via internal access).