HSBC Group

Deputy Head of  Product and RBB Proposition

Job Purpose

Responsible for directing and defining the portfolio of products and services required by our clients to ensure compliance with the growth and development strategy of RBB's business in Mexico.

The holder of the position must consider, among others:

- Create, formalize and guarantee a value offer made up of products that guarantee to cover the current needs of our clients

- Define the placement strategy for each of the products and services as well as the expected penetration target

- Monitor the market to ensure that the proposition is competitive and adequate both in functionalities and in pricing

- Define the appropriate operational processes for each of the new products

- Ensure proper automation and simplification that allows us to be efficient and competitive

For the development of this function, the owner must establish a close relationship with the central areas (products, communication, marketing, regulatory), commercial teams, 2LoD and 3rd LoD.

Main Responsibilities

The functions of the area include, but are not limited to, the following:

• Product strategy design

• Creation, design and execution of transactional and digital product strategy for the RBB segment.

• Prepare the differentiated value offer for SMEs in Mexico.

• Management of prices, commissions, installation of new processes for new products.

• Define Electronic Banking needs and agree on the design, development, adaptation, distribution and approval of new products and existing improvements with GPS.

• Define product needs / agree design, adaptation development, distribution and approval of new products and existing improvements with owners of products to be distributed.

• Customer Experience (Complaints and NPS)

• Design of materials and MKT campaigns / benchmarking / Market knowledge.

• P&L management.

Function Knowledge

• Required Career: Administration, Finance, Industrial Engineering, Economics

• Master's degree in economic-administrative areas (desirable)

• Knowledge of products and SME segment.

• Language: Advanced English

• Excellent service attitude

• Financial and negotiation skills

•             Ability to work under pressure

•             Teamwork

• Ability to motivate work teams

• Knowledge of Bank systems

• Management of databases and office parcels.

• Notion of credit and deposit policies and regulations

• Leadership

• Strategic planning

• Sr management reporting.

Calificaciones - Externas

“At HSBC we expect our people to treat each other with dignity and respect, creating an inclusive culture that promotes equal opportunities. Our values define who we are as an organization and what sets us apart, we value difference, we move forward together, we take responsibility for our actions, we use good judgment, we do the right thing and we make things happen.”
"At HSBC we are oriented to guarantee gender equality and constant training for our employees, as well as the protection of their labor and social rights"

“At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care”