HSBC Group

GCB 5

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

Wealth and Personal Banking (WPB) Hong Kong helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. We have four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Digital Product Manager.

Principal Responsibilities

In this role you will:

• Understand customer needs, market trends, business value, and technological enablers to define, build, and run journeys with mobile, online banking, branch, and conversational touchpoints for Hong Kong that deliver customer and business outcomes
• Review feedback from customer experience teams, and data from service design/design research, strategy, proposition to understand customer pain points and uncover opportunities
• Seek opportunities to deliver sustainable cost savings and operational efficiencies by standardizing systems, removing or automating processes in journey design
• Define jobs to be done to drive user story development and work with product design, and copy to create wealth features and experiences across platforms in line with design principles and customer experience objectives
• Work with delivery, architects, and engineering on development and resilience of underlying platforms on budget
• Manage cross-reporting with digital channel and customer experience teams to drive improvements with business outcome leads where needed
• Continuously assesses competitive landscape, emerging technologies and business models to ensure the HSBC HK digital proposition remains competitive

To be successful you will need:

• Customer obsessed – Empathetic and focused on delivering great customer experiences (both digital and hybrid) with significant focus on what needs to be done to improve it
• Interested in wealth and investment products - Passionate about personal finance, investing, trading, financial planning, wealth management, advisory
• Cross-functional collaborator - Ability to work effectively across functions including engineering, user experience, legal, risk, finance, marketing and operations
• Data driven - Utilizes data to inform decision-making (and hold others to account to make data-driven decisions) 
• Accountable - Takes ownership of one's own decision and delivers upon commitments
• Strategic - Business acumen, data analysis and strategic thinking with hands-on experience of analytical tools and ability to link work to business and customer outcomes

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

Opening up a world of opportunity

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.