HSBC Group

(Grade: GCB5)

HSBC International Wealth and Premier Banking (IWPB)

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our

customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening

up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.

We are currently seeking an experienced professional to join our team.

In this role, you will:

This replacement role is to support the maintenance and development of ATM and relevant customer self-service product to further enable the frontline capability.

•       Act as an product manager/owner for the digital product on ATM related channels.

•       Work closely with frontline team about their working process, business needs and management requirement.

•       Manage the full customer self-service product lifecycle to ensure that, over time, the needs of end users and stakeholders continue to be met and that the business initiatives are achieved.

•       Manage the data product to work efficiency, better collaborate with customer product and frontline product, to empower frontline.

•       Ensure the products and online journeys are performing as expected and look to drive optimisation based on data and insight.

•       Work closely with Technology & Transformation teams to ensure the Digital Product change agenda is delivered on time and in budget. Be hands-on and remove delivery blockers through appropriate action and escalation at junior and senior level.

•       Develops product variations to support frontline business and different management level.

•       Prioritizes product requirements and owns the product backlog, coordinating pilots, product launches, communications and training.

•       Establishes the requirements base-lines, obtains formal agreement to requirements, and ensures traceability to source in line with change management policy.

•       Keep up with trends and emerging business models, reimagining how to generate value to the business and to customers

•       Identify new global capabilities that can drive value in markets in support of Digital Product target outcomes

To be successful in the role, you should meet the following requirements:

   Bachelor degree or above

   minimum 3 years of hands-on experience in the domain of ATM

   Effective communication with strong inter-personal and influencing skills

   An independent worker who is detail oriented and self-motivated

   Excellent in written and spoken English

Interested employees please ensure that you submit your application before Unposting Date (as below).

For employees with less than 12 months in the same role, please obtain and attach your current functional manager's (and entity manager’s if you are a Regulatory Approval/Filing Required Role) approval in the application. 

Please ensure to completely understand the 'Internal Job Application Guidance' below and adhere to it before you submit a job application.

https://hsbchrdirect.service-now.com/esc?id=kb_article&sys_id=69c810a51b659690ff35fe64164bcb83&spa=1

For details, please contact Bonnie Guo at (0755) 2513 8403 Tie Line 38403 [Bonnie J Y GUO <bonnieguo@hsbc.com.cn>]

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank (China) Company Limited