HSBC Group

Open positions: 1

Global Career Band: 7IC

Why join us? 

As a key function within HSBC’s RBWM, Collections protects the bank’s financial health while supporting customers in distress. We specialize in:

• Managing collections and recoveries for unsecured/secured lending products (e.g., credit cards, personal loans, mortgages).
• Analyzing customers’ financial situations and providing tailored repayment solutions.
• Reducing potential losses through a professional, empathetic, and regulatory-compliant engagement model.
• Working in a dynamic, data-driven environment with clear career progression paths (e.g., to Senior Officer, Team Leader, or Risk Analytics roles).
• Join us to grow your expertise in risk management while making a real difference for customers.

The Opportunity:  

You will be the frontline ambassador of HSBC’s Collections team, ensuring timely recoveries while maintaining customer trust.

• Hands-on experience in financial risk mitigation and regulatory compliance.
• Training in negotiation, financial analysis, and customer engagement techniques.
• Exposure to cross-border collaboration (e.g., HK/AU/CN teams).

What you’ll do:     

• Mainly responsible for HSBC Australia's collection work, work schedules is covering AU time zones, including half year 7am-4pm (Oct-Mar), half year 8am-5pm(Apr- Sep) or 830-1730, depend on the role rotating.
• Assist in managing the bank's internal credit risk and avoid financial losses.
• Provide professional telephone services to understand the customer's basic financial situation.
• Make corresponding financial analysis based on the information and background provided by the customer, and provide corresponding debt relief solutions.

What you will need to succeed in the role:       

• Excellent customer service awareness and willingness to work in customer service.
• Fluent in Cantonese, good negotiation skills and fluent in English communication, reading and writing.
• Familiar with office software operation; good personal financial analysis skills.
• Candidates with customer service or related work experience are preferred.
• Ability to independently handle complex situations of customers with financial difficulties or vulnerable groups and provide sufficient analysis and solutions.      

What additional skills will be good to have?     

• College English CET-6 or Professional English TEM-4 is preferred.
• Bank credit approval or related collection work experience is preferred.
• At least three years of customer service or related work experience is preferred.
• Familiar with Excel and able to use it for data analysis is preferred.      

Please refer the Candidate User Guide in the below link to understand your own journey as a candidate.

https://hsbchrdirect.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0184596&sys_kb_id=712b5f041b1f82908d3a0fe7ec4bcbd6

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***

(* The information contained in this job description is a true and accurate reflection of the job as specified.)