Job Advert Details
Business: Human Resources
Open position: 1
Role Title: AVP, HR Advisory
Global Career Band: 5
Location: Quezon City, Philippines
Recruiter Name: Veronica Suarez
Why join us?
- The HR Advisory role is a major player in supporting the business in the achievement of their strategic goals through the effective management and performance of its staff by ensuring that managers have the confidence to lead their teams with confidence and integrity.
- The role of HR continues to develop, as HSBC drives a globally aligned model across all its functions. Banking is fiercely competitive with heavy and increasing regulation. Organizational capability, performance and talent management are under close market scrutiny.
- HR Customer Experience & Advisory is part of the HR operational function and is responsible for the employee service proposition on a global basis.
- The Advisory Teams within HR are actively engaged in maintaining high standards of operational activity throughout the year, (BAU) as well as researching and implementing the changes necessary to support the ongoing transformation of HR.
The Opportunity:
- Support people managers and employees in navigating complex people challenges across the spectrum of HR Services with coaching and advice to help resolve the challenges.
- Relationship manage and co-ordinate support for enquiries that touch multiple areas of HR, this may involve co-ordinating multiple HR specialists to resolve complex people issues.
- Support complex interpretation of policy and procedures and provide oversight of some complex events which need higher touch handling (e.g. redundancy programme) working with the HR Business Partner, HR Consultants and Specialist teams where required.
- Support the Change journey for People managers around a broad range of HR Processes. Give support and encourage customer adoption of HR Systems and tools.
- Support understanding of how HR products and services are received to continuously improve the overall workforce experience by using case and knowledge management tools to identify trends in the questions and challenges colleagues have.
- Identify improvements to make HR services and products (and the supporting policies and processes) even better for the workforce based on data from case and knowledge management tools
- Provide the appropriate level of support for Senior Executives (Global Career Band 0-2) providing end to end co-ordination and quality assurance of queries and transaction resolution.
What you’ll do:
- Support Managers in the business to deal effectively with people issues by providing customer driven advice and guidance to customers on complex enquiries relating to all aspects of HR Services, handing off to the specialist areas where required.
- Provide advice and guidance through a range of channels, e.g. case management tools, click to chat and telephone, balancing face to face contact as necessary.
- Apply a risk based approach within the commercial context and considering the need to protect and promote the bank’s reputation when providing support and guidance related to people issues.
- Apply problem solving skills and analytical reasoning with HR knowledge to find appropriate solutions to complex people challenges that arise, escalating for guidance or decisions where appropriate.
- Escalate flaws/gaps in policy and process to the appropriate relationship manager in the HR Advisory team and/or the customer contact support team and/or the appropriate GSO area or CoE. Work with the HR business in order to influence appropriate changes.
- To deliver as appropriate focus groups training and briefings to the business in areas as required.
- Support HR activities as defined by the HR Service Catalogue
- Provide options and risk assessed advice & guidance to the business.
- Evidence of problem analysis, risk assessment and appropriate commercially aware solutions given to the business: identified through casework
- Demonstrates appropriate judgement around escalations for guidance or decisions when managing cases involving GSO areas
- Demonstrates contribution to knowledge management content to support continuous improvement of HR services and products
- Customers / Stakeholders
- Deliver outstanding customer service to employee and managers including Senior Executives (Global Career Band 0-2) where appropriate
- Communicate regularly with the customer contact support teams and GSO areas to highlight service themes and potential areas for improvement
- Clients from within the business at all GCB grades (People Managers and Employees)
- Specialist area teams and external service vendors as needed
- Internal departments that connect to HR services as needed
Information
What you will need to succeed in the role:
- Practical experience gained in one or more of Employee Relations, Performance & Reward or Learning & Talent Development. This may have been gained in an HR role or from managing a team of people.
- Ability to understand complex situations and provide clear guidance and, where necessary, challenge to others.
- Accurate and detail conscious, able to quickly spot errors in data and gaps in information, confidently seeking clarification and explanation.
- A proactive self-starter with a “can-do”, customer focused approach who can learn quickly from experience.
- An understanding of the business environment (within HSBC and/or the industry) to ensure that advice & guidance aligns with business aims & goals.
What additional skills will be good to have?
- Financial Services (or Professional Services) background
- Studying or completed a CIPD professional qualification (from Level 3 upwards)
- Experience of managing the people aspects of change programmes.
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC HDPP***
* The information contained in this job description is a true and accurate reflection of the job as specified.
Want To Apply?
- All applicants must have successfully completed their probation period
- All applicants must have a minimum performance rating of Good in the last year end appraisal
- All applicants should have served at least 18 months in their current functional role and department
- Applicant should inform respective Line Manager prior to submitting an application
- Application form should be submitted on CareerLink along with their current CV
- All the completed applications should be submitted on CareerLink by 11:59 PM on the closing date
- Have not been previously declined for the same post within the last 3 months on the date of submission of their application
- Have not been on ANY form of Corrective Action within the last 6 months from the date of application
Declaring incorrect information in your application (e.g. incorrect performance rating; and corrective action status) is considered a SERIOUS OFFENSE based on the HDPP Employee Handbook:
A. Very Serious Offense
"Sec 1. Any acts of dishonesty, which may provide reasonable grounds for the company to lose trust and confidence to the employee, which includes but not limited to the following:
c) Giving false testimony or falsifying any document, records or information or presenting such falsified document, records or information in any study, research inquiry; padding and deliberate overcharging of expenses; tampering with time records; requesting or allowing any individual to log in/out and actually logging in/out any individual. "
Nom du recruteur
Veronica Suarez
E-mail du recruteur
veronica.benz.suarez@hsbc.com.ph