Job Advert Details
Business: DCC MENA Settlements
Open positions: 1
Role Title: Assistant Manager
Global Career Band: 7
Location: Quezon City, Philippines
Recruiter Name: Angelica Mendiola
Why join us?
- Settlements processing teams serves Institutional Clients, Brokers, Sub Custodians (Agents), Fund Managers, Banks, and other financial institutions.
- Acquire a broad understanding of all the settlement processes and sub custody specifications and to allocate work on a daily basis to Processing Executives. The team also covers stock transfers, foreign exchange and ensures enquiries and instructions are dealt with promptly and accurately.
- Plan capacity daily and intra-day based on projections and volume analysis and allocate/reallocate resources within the team.
- Ensure compliance with audit requirements by performing audit checks as required by process in line with business process requirements.
- Understand MI requirements enough to be able to produce, analyze and interpret MI. Provide leadership to team assigned, consistent with Group and Company policies and standards.
- Lead a cohesive team, working in a supportive team environment driven by people centric values. Motivate and to ensure effective development of individuals to meet business targets.
- Team Managers are responsible for managing operational risk, including its identification, assessment, mitigation and controls, loss identification and reporting in accordance with the Operational Risk Management Framework"
- Custody is a growing product line within the Custody business, especially within the Middle East regions, with solid securities and cash management offerings becoming a key client demand. This is a trade Settlements process which team is responsible to ensure clients trade instructions are processed accordingly as per the SLA ensuring they are settled on a timely basis.
The Opportunity:
- Perform daily repair and management of outstanding instructions for Direct Custody and Clearing under MENA Market
- Handle enquiries related to client trade instructions from internal and external stakeholders across HSBC network.
- Generate and prepare reports on an adhoc basis regarding trade MI as and when this is needed by stakeholders.
- Lead and come up with different projects to benefit the team and improve the existing processes.
- Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence.
What you’ll do:
- Ensure daily operational efficiency by overseeing and close monitoring of the operational processes and workflow, market specific requirements/procedures and performance of various systems in securities processing.
- Monitor the process productivity to ensure quality targets are achieved. Issues/problems are fully analyzed and resolved or escalated. Appropriate action is taken to prevent recurrence.
- To acquire a broad understanding of the Settlement / FX processes and to keep abreast with the latest developments in the assigned markets on the rules & regulations by the regulators, stock exchange and etc that may have implication to the daily settlement processes.
- To have a tight control to prevent any operational losses by establishing methods and check points to scrutinize exceptions/errors and to prevent potentially fraudulent situations through strong internal audit and staff feedback mechanisms.
- To smoother the impact of erratic workflows/volumes through effective capacity planning, leave management and process prioritization by allocating/reallocating resources across the various markets.
- Ensure ‘knowledge retention’ in the section by reinforcing concepts through continuous staff training and cross training across the various markets. (To address the effects of attrition).
- Procedural changes/new initiatives are fully communicated to and implemented by the team. Team members consistently maintain a high level of customer service by achieving established SLAs.
- To co-ordinate and assist the management team while initiating business recovery measures. To monitor Operational Risks and implement risk mitigating plans.
Information
What you will need to succeed in the role:
- Bachelor degree holder in business, finance or related discipline
- Knowledge in MS Excel and Macro is a plus
- Able to prioritize tasks and manage time well and with excellent attention to detail.
- Excellent communication skills in written and spoken English
- Strong interpersonal, analytical and problem solving skills
- Client facing and negotiation skills in dealing with internal and external stakeholders
- Able to maintain good working relationship with clients.
- Able to work non-standard Asian hours (e.g. Middle East Hours).
What additional skills will be good to have?
- Knowledge of SWIFT.
- Knowledge in securities for direct custody.
- Advance or expert knowledge & skill set in Excel.
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Processing (Philippines) Inc. ***
Want To Apply?
- All applicants must have successfully completed their probation period
- All applicants must have met the Behaviour Gateway in the last performance appraisal
- All applicants should have served at least 18 months in their current functional role and department company
- All applicants should inform their respective line manager of their application
- Application form should be submitted via CareerLink along with the current CV
- All the completed applications should be submitted via CareerLink by 11:59 PM on the closing date
- Have not been previously declined for the same post within the last 3 months on the date of submission of their application
- Have not been on ANY form of Corrective Action within the last 6 months from the date of application
Declaring incorrect information in your application (e.g. incorrect performance and behaviour rating; and corrective action status) is considered a SERIOUS OFFENSE based on the HDPP Employee Handbook:
A. Very Serious Offense
"Sec 1. Any acts of dishonesty, which may provide reasonable grounds for the company to lose trust and confidence to the employee, which includes but not limited to the following:
c) Giving false testimony or falsifying any document, records or information or presenting such falsified document, records or information in any study, research inquiry; padding and deliberate overcharging of expenses; tampering with time records; requesting or allowing any individual to log in/out and actually logging in/out any individual.”
Nom du recruteur
Angelica Mendiola
E-mail du recruteur
angelica.mendiola@hsbc.com.ph