Job Advert Details

Business: Markets and Securities Services Operations
Open Positions:1
Role Title: Assistant Manager
Global Career Band: 7
Location: Quezon City, Philippines
Recruiter Name: Ched Mulit


Why join us?

The Clearing and Settlements function is a utility within the MSS Operations construct that provides post trade settlement capabilities that focuses on the core custody services – Global Custody, Direct Custody and Treasury servicing the Custody and Markets Operations functional divisions for Securities Services and Global Markets business. The defined service catalogue facilitates support through the lifecycle of a trade and promotes quality output unpinned by strong risk management.

The Global Custody Network Account Servicing team in Manila is responsible for opening, maintenance and closure of Trust, Securities Account, and Cash Accounts Standing Instruction (SI) for internal and external custody clients.


The Opportunity:

  • Acquire a broad understanding of all the static data processes in relation to standing instructions and specifications for Global Custody client requirements and to allocate work on a daily basis to Processing Executives.
  • Execute the processes and controls and to support escalations and process related query resolutions.
  • Plan capacity daily and intra-day based on projections and volume analysis and allocate/reallocate resources within the team.
  • Ensure compliance with additional requirements by performing audit checks as required by process in line with business process requirements.
  • Understand MI requirements enough to be able to produce, analyse and interpret MI. Provide leadership to team assigned, consistent with Group and Company policies and standards.
  • Be a member of a cohesive team, working in a supportive team environment driven by people centric values. Motivate and to ensure effective development of individuals to meet business targets.


What you’ll do:

Operational Effectiveness & Control
  • Adhere to the standards and procedures outlined in the Operating Manual, Service Level Agreements, and the department’s Minimum Service Standards.
  • Review systems and processes to improve operational efficiencies.
  • Ensure timely and accurate execution and verification of static data related requests and ensure consistent adherence to controls in place to prevent processing risk.
  • Monitor and handle non-STP instructions.
  • Manage volume and high value transactions accurately and under time pressure.
  • Actively participate and suggest improvements which can improve the process mechanics.

Customers / Stakeholders
  • Ensures high standard quality in customer services is maintained by complying with service standards and committed service levels agreements.
  • Regularly reviewing the customers’ Standing Instructions and behaviours and work with Client Services and Account Management for value-added service improvements and client solutions to enhance current service offering.

Internal Control Environment
  • Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
  • Managing operational risk, including its identification, assessment, mitigation and control, loss identification and reporting
  • Ensures accurate and timely dispatch of internal and external customers/ regulator/ management reports by verifying and ensuring controls are in place for the validity of data that will be used for reporting purposes
  • Assist in risk-related tasks such as inputs to NFR-related MI/reports and data gathering for testing requirements.
  • Ensures prompt escalation and timely coordination of operational/client issues to mitigate operational risks by monitoring, investigating and resolving (where applicable) various maintenance and exception reports, items for reconciliations or identified process gaps (where applicable)
  • Comply with all relevant internal and external rules, regulations and procedures that apply to the business area, specifically Internal Controls and appropriate Compliance policy.
  • Perform other tasks as may be assigned by the Central Operations Utility leads.

Teamwork and collaboration
  • Be a team player and take action to improve communication within the team and internal client groups.
  • Promote culture of trust and encourage open and 2-way communication.
  • Actively share information with the team, ensuring that business priorities and opportunities are understood.
  • Do relief work for colleagues on leave
  • Perform other sundry duties, as required by section executives and officers or operational requirements

Information

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (Philippines) Inc. ***



Want To Apply?
  • All applicants must have successfully completed their probation period 
  • All applicants must have met the Behaviour Gateway in the last performance appraisal
  • All applicants should have served at least 18 months in their current functional role and department company
  • All applicants should inform their respective line manager of their application 
  • Application form should be submitted via CareerLink along with the current CV 
  • All the completed applications should be submitted via CareerLink by 11:59 PM on the closing date 
  • Have not been previously declined for the same post within the last 3 months on the date of submission of their application 
  • Have not been on ANY form of Corrective Action within the last 6 months from the date of application 

Declaring incorrect information in your application (e.g. incorrect performance and behaviour rating; and corrective action status) is considered a SERIOUS OFFENSE based on the HDPP Employee Handbook:

A. Very Serious Offense

"Sec 1. Any acts of dishonesty, which may provide reasonable grounds for the company to lose trust and confidence to the employee, which includes but not limited to the following:
c) Giving false testimony or falsifying any document, records or information or presenting such falsified document, records or information in any study, research inquiry; padding and deliberate overcharging of expenses; tampering with time records; requesting or allowing any individual to log in/out and actually logging in/out any individual.”


Nom du recruteur
Ched Mulit
E-mail du recruteur
mercedita.x.mulit@hsbc.com.ph
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