Job Advert Details
Business: Singapore Wealth
Open positions: 1
Role Title: AMO – Singapore Wealth Operations
Global Career Band: 7
Location: Quezon City, Philippines
Recruiter: Veronica Suarez
Why join us?
SGH Wealth Operations GSC Manila 2 supports the processing (Placement, Settlement and Corporate Actions) of investment products – Unit Trust (UT), Equity Linked Notes (ELN), Structured Notes (SN), Equities, Bonds and Dual Currency Plus (DCP) to our business partners i.e RBWM and CMB.
The Opportunity:
- To ensure that all work is delivered within agreed timeframes and meets the required high quality standard
- To deliver a high quality customer driven service which provides customers with a positive view of HSBC and meets their expectation in terms of accuracy, timeliness and professionalism
- Understand and deliver excellent customer service. Process customer instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all the processes worked
- To pro-actively suggest and design improvements in process workflows
- To ensure that common fraud / errors / irregular transactions are identified and escalated in accordance with procedures in a timely manner
- To understand and comply with all relevant policies and procedures issued by the Group and contained within the Group Standards Manual and relevant Functional Instruction Manuals, Desk Instruction Books and Process Guides
- To be aware of the Operational Risk scenario associated with the role and to ensure that all actions take into account of the likelihood of operational risk occurring
- To maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators
- To acquire and update knowledge on procedures related to processes and to ensure that work is completed in accordance to procedures and within timeframes
What you’ll do:
- To ensure that issues / problems are effectively investigated and resolved or are appropriately referred with recommendations
- To respond quickly to urgent work demands and be flexible with work timings
- Stakeholder management
- Risk management, to be aware of Data Standards / CDEs and to be compliant as per HSBC policies
- Manage and evolve the automation tools / business rules of an ever changing business
- Acquire good understanding of process and business applications as an SME
- Prepare up to date reports & presentations for senior management meetings
Information
What additional skills will be good to have?
- Stakeholder Management working with SMEs
- Excellent communication skills – Written & Verbal
- Excellent interpersonal skills
- Attention to details & high level of accuracy
- Work on own initiative
- Should possess excellent MS Office skills
- Good eye for detail & experience in managing huge data modules
- Documentation governance including supporting all audit related requirements
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC HDPP***
* The information contained in this job description is a true and accurate reflection of the job as specified.
Want To Apply?
- All applicants must have successfully completed their probation period
- All applicants must have a minimum performance rating of Good in the last year end appraisal
- All applicants should have served at least 18 months in their current functional role and department
- Applicant should inform respective Line Manager prior to submitting an application
- Application form should be submitted on CareerLink along with their current CV
- All the completed applications should be submitted on CareerLink by 11:59 PM on the closing date
- Have not been previously declined for the same post within the last 3 months on the date of submission of their application
- Have not been on ANY form of Corrective Action within the last 6 months from the date of application
Declaring incorrect information in your application (e.g. incorrect performance rating; and corrective action status) is considered a SERIOUS OFFENSE based on the HDPP Employee Handbook:
A. Very Serious Offense
"Sec 1. Any acts of dishonesty, which may provide reasonable grounds for the company to lose trust and confidence to the employee, which includes but not limited to the following:
c) Giving false testimony or falsifying any document, records or information or presenting such falsified document, records or information in any study, research inquiry; padding and deliberate overcharging of expenses; tampering with time records; requesting or allowing any individual to log in/out and actually logging in/out any individual. "
Nom du recruteur
Veronica Suarez
E-mail du recruteur
veronica.benz.suarez@hsbc.com.ph