HSBC Group

• Partner with workstream leads and SMEs to clarify business problems, outcomes, scope and success measures for Third Party BCM and exit planning.
• Identify, map and manage stakeholders; plan and facilitate workshops to capture requirements and decisions.
• Produce high-quality analysis artefacts, including problem statements, scope definitions, RAID inputs and workshop outputs.
• Document as-is processes and controls, identify pain points, and quantify impacts where possible.
• Design to-be processes and operating model changes, applying continuous improvement techniques (e.g., lean, root cause analysis).
• Translate needs into structured requirements (user stories, acceptance criteria, requirements catalogue) that delivery teams can implement.
• Define and support metrics/KPIs and reporting requirements to evidence control effectiveness and resilience outcomes.
• Support change delivery through traceability, prioritization, dependency mapping, and alignment across Technology, Operations and Risk.

• Proven Business Analysis experience delivering process change and requirements in complex, regulated environments.
• Strong process design and continuous improvement capability (as-is/to-be mapping, control mapping, optimization).
• Experience or strong working knowledge of third-party risk management, BCM/BCIM (Business Continuity and Incident Management), and/or operational resilience concepts.
• Ability to create clear, testable requirements (user stories, acceptance criteria) and maintain end-to-end traceability.
• Confident facilitation skills: running workshops, handling differing viewpoints, and driving decisions without drama.
• Strong stakeholder management across multiple functions (Risk, Ops, Tech, Product) with clear, concise communication.
• Analytical mindset with the ability to define meaningful measures (KPIs/KRIs), baselines and benefits tracking.
• High attention to detail, strong documentation standards, and the judgement to balance pace with risk and control needs.