Job Advert Details
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Your career opportunity
The main mission of CLM Ops team is to extend measures to fight money laundering, financial crime, tax evasion and terrorism financing. The role of Senior Operations Manager is to directly manage team of Senior Specialists/Specialist and act as Deputy of VP, CLM Ops. This role requires robust support in production and performance management area, driving and overseeing a wide variety of highly prioritized strategic projects and continuous improvement initiatives. The role will also include collaboration with other departments (OT, Transformation, Branding. L&D, MCM etc.) and communication within the department. Moreover, this person will act as a main point of contact or escalation point for our main business partners.
What you’ll do
- Directly manage operations teams in line with business expectation to ensure efficiency and effectiveness.
- Provide clear directions to the team inspiring and motivating team members to achieve their performance.
- Promote a positive team culture, encourage open communication, and ensure high level of engagement.
- Act as a Deputy of VP, CLM Ops and lead/oversee projects assigned by the Line Manager.
- Assure transparency of operations, proper capacity levels as well and fungibility across the team.
- Monitor and evaluate performance against set goals and metrics.
- Identify and implement process improvements to enhance productivity and reduce operational costs.
- Work in tandem with the Quality Control team to ensure quality profiles emanating from the team and address quality issues to meet the established performance standards.
- Work effectively with key stakeholders to ensure mutually satisfactory resolution of key issues and act as a single point of escalations for main markets.
- Facilitate continuous improvement of workflow, customer service, personnel development through various initiatives like process re-engineering, training, sharing best practices etc. in conjunction with peers and line management.
What you need to have to succeed in this role
- Understanding of KYC/CDD, financial regulatory environment, and AML risk implications.
- Excellent prioritizing, planning, and organizing skills.
- Effective communication skills - Verbal and written.
- Proven experience of successfully managing and developing a team across a similar set (CDD/KYC) of processes.
- Drive efficiency removing non-value add and waste practices.
- Timely identification of operational risk.
- Experience of managing multiple projects.
- Be capable of building strong relationships with both internal and external partners.
- Be able to work effectively in a time pressured environment.
- Creative thinking and effective decision-making skills.
What we offer
- Competitive salary
- Annual performance-based bonus
- Additional bonuses for recognition awards
- Multisport card
- Private medical care
- Life insurance
- One-time reimbursement of home office set-up (up to 800 PLN)
- Corporate parties & events
- CSR initiatives
- Nursery discounts
- Language classes
- Financial support with trainings and education
- Social fund
- Flexible working hours
- Free parking
If your CV meets our criteria, you should expect the following steps in the recruitment process:
- Online behavioural test (for external candidates only)
- Telephone screen (for external candidates only)
- Job Interview with the hiring manager
We are looking to hire as soon as possible so don’t wait and apply now!
You'll achieve more when you join HSBC.
We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com
Nom du recruteur
Monika Pietranek
E-mail du recruteur
monika.pietranek@hsbc.com