Job Advert Details
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Your career opportunity
As Credit Services Manager you will be the part of Transaction Services within Credit and Capital Management Value Stream responsible for credit services and collateral management across Corporate & Institutional Banking for European markets.
What you’ll do
• Lead the team of International Corporate Credit Services Specialists and Senior Specialists supporting French customer’s end to end credit journey.• Champion service excellence - deliver exceptional customer experience by guiding teams to meet SLAs and maintain high quality standards.• Manage escalations, complaints and service feedback queries towards maintaining service excellence.• Enhance operational efficiency - aim for increased productivity to optimize service performance.• Proactively address risks - oversee risk management and drive a strong risk awareness culture, ensuring prompt identification and escalation of issues.• Ensure compliance with local regulations / policies, procedures and timely support in audit reviews.• Promote personal and team development - support team skill growth and ensure fungibility by cross training team members.• Encourage collaboration - foster an environment that values team’s input and supports collaboration across departments.
What you need to have to succeed in this role
• Strong communication and leadership skillset including proactivity and maturity in taken actions. Very good level of English and French (min. C1 both oral and written).• Strong organization and planning skills along with the ability to handle capacity and MI reporting.• Demonstrate highly customer centric approach and strong business acumen.• Evidence of process management skills with an ability to initiate process improvements.• Ability to challenge the status quo and drive change, through proactive engagement of all stakeholders.• Analytical and problem-solving skillset including strong decision-making and influential skills.• Experience of working with senior stakeholders.• Experience in credit risk, loan origination, lending technology projects.
What we offer
The pay range for this role is 10 160 PLN - 15 250 PLN (monthly, gross).
Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.
We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.
• Competitive salary• Annual performance-based bonus• Additional bonuses for recognition awards• Multisport card• Private medical care• Life insurance• One-time reimbursement of home office set-up (up to 800 PLN).• Corporate parties & events• CSR initiatives• Nursery discounts• Language classes• Financial support with trainings and education• Social fund• Flexible working hours• Free parking
If your CV meets our criteria, you should expect the following steps in the recruitment process:
• Online behavioural test (for external candidates only)• Telephone screen (for external candidates only)• Job Interview with the hiring manager
We are looking to hire as soon as possible so don’t wait and apply now!
You'll achieve more when you join HSBC.
We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com
Nom du recruteur
Magdalena Kuzniak
E-mail du recruteur
magdalena.kuzniak@hsbc.com