Job Advert Details
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If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Your career opportunity
HSBC Service Delivery (Polska) Sp. z o.o., part of HSBC Holdings plc, is looking for a Change Enablement Manager to join HSBC UK Change Execution team.
If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.
HSBC UK is a global business of HSBC, providing Retail Banking, Wealth Management and Commercial Banking services to 15+ Million customers across the UK.
Digitalisation is a key pillar of HSBC UK’s strategy and a key enabler of its operating model. HSBC UK has been investing >$1bn per annum in its digitalization priorities, primarily focused on introducing and enhancing capabilities in the mobile and internet banking channels alongside introducing technology to support our colleagues who serve customers.
UK Change Execution is a division of the HSBC UK Chief Operating Office organisation that enables transformational change in HSBC UK, guided by our strategic ambitions and delivered through an agile way of working. UK
We have an exciting, new role for a Change Enablement Manager. You will deliver successful adoption of change in our end-to-end customer journeys; embedding the right tools (including AI capabilities) and ways of working (including agile and Value Stream delivery) through enablement initiatives (communications, training, events / immersion session etc.)
What you’ll do
- Collaboratively design, enable and deploy consistent and comprehensive customer journey frameworks across HBUK, to deliver on business and customer outcomes.
- Support and coach teams to optimise agile/value stream ways of working through practical guidance, facilitation and structured artefacts.
- Enable safe and scalable adoption of approved, internal AI capabilities to improve colleague productivity and customer outcomes, in partnership with relevant stakeholders.
- Curate and deliver regular senior stakeholder and team engagement: communication content, training/ enablement materials (toolkits, FAQs, playbooks, briefing packs, immersion sessions); ensuring clarity, consistency and practical re-usability.
- Strong planning and co-ordination skills to deliver the strategic landscape for future growth, manage priorities and coordinate multiple workstreams, all with a high level of attention to detail to ensure accuracy and aligned governance.
- Bring diverse perspectives together, build trust, and create shared ownership across teams, Value Streams and working groups to deliver a continual improvement approach to solutions.
What you need to have to succeed in this role
- A background in either Retail Banking / Wealth or Commercial Banking is recommended but must have a strong knowledge of the UK market.
- Extensive experience in working in business strategy, customer journey mapping, value stream construct and agile ways of working.
- Understanding of AI capabilities, how to operationalise adoption (use cases, user guidance, measurement, controls) awareness and how to use AI responsibly and boost productivity.
- Ability to grasp complex business problems and design solutions to address these to deliver customer and business outcomes.
- Ability to take a commercial stance when evaluating decisions and the ability to translate insights into actionable change.
- Ability to influence a large and diverse set of stakeholders including senior execs
- An ability to communicate through visualisation and storytelling.
- Strong coaching, training and facilitation skills (including content curation).
What we offer
The pay range for this role is 14500 PLN - 19000 PLN (monthly, gross).
Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.
We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.
- Additional bonuses for recognition awards
- Multisport card
- Private medical care
- Life insurance
- One-time reimbursement of home office set-up (up to 800 PLN)
- Cafeteria platform
- Employee assistance program
- Additional contributions to PPK scheme
- Corporate parties & events
- CSR initiatives
- Nursery discounts
- Financial support with trainings and education
- Social fund
- Flexible working hours
- Free parking
If your CV meets our criteria, you should expect the following steps in the recruitment process:
- Online behavioural test
- Telephone screen
- Interview with the hiring manager
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
If you have a need that requires accommodations or changes during the recruitment process, please let us know.
We are looking to hire as soon as possible so don’t wait and apply now!
You'll achieve more when you join HSBC.
We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com
Nom du recruteur
Monika Pietranek
E-mail du recruteur
monika.pietranek@hsbc.com